Falkenstein Grand, Autograph Collection

Dingy and depressing rooms and rude bar staff. The dated dreary rooms ****** the life out of us. There was no shaving/make up mirror. Access to the wardrobe and mirror was blocked. There is no plug socket for the hair dryer anywhere near a mirror and the cable is too short to reach, so hair drying was done kneeling on the floor. The worst thing was incredibly rude bar staff who told us we had to sit in the corner of the bar as access to the TV screen was reserved for Germans! We do not know if this was Xenophobic or not but was humiliating. Luckily the charming guests refused to listen to him and invited us to join them. It meant we chose not to purchase breakfast at the hotel as we did not want to be subjected to such appalling treatment again. The bed was a basic king size. On the bright side the desk staff and manager were friendly and helpful, though failed to tell us our dormitory block had a lift, so we climbed to the second storey before discovering it was tucked into a separate entrance. Would we stay here again? Not in a million years.

The hotel is beautiful. The surrounding areas does not have much to do except hiking. The bad thing about this hotel is that it’s not handicap accessible. It seems that throughout Europe accessibility is not a main priority too many stairs not enough elevators.

Falkenstein Grand is part of Marriott's autograph collection and tucked away in the Taunus mountains outside Frankfurt. It is about a 30-minute drive from the airport, FRA. The hotel is on the mountain slope in the village of Köningstein. The lobby area is in the main building out of the seven that makes up the hotel, and the other buildings are connected with underground tunnels unless you fancy a walk outside. There is also the bar and restaurant in the main building. The hotel has a full service spa with a nice array of treatments and a good size gym as well as an outdoor heated pool. The rooms are big but modern and the size and decor bring to life the turn of the century when the hotel was built. Both service and food are excellent, and whilst a little of the beaten track, it is well worth a detour for a few days relaxation.

Absolutely the best service. Incredible place to stay.

We stayed for two nights recently. The rooms were a little tired (but was clean) and unfortunately there was no air con in our room. The staff however were excellent and the food for dinner and breakfast was very good. The views over Frankfurt are stunning.

S