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Chillax Old Town Villa
4.6/516 Reviews

Chillax Old Town Villa

Hoi An|0.31km from Museum of Folk Culture
My stay at Chillax Old Town turned into an absolute nightmare when the shower screen suddenly exploded, leaving me with glass shards embedded in my arms and feet. Shocked and in pain, I had to remove them myself before reluctantly seeking medical help at a dismal facility, Ho An Hospital. The hospital's grim condition—mold, mildew, and rusted medical utensils—amplified the distress of the situation. Adding insult to injury, although the hotel covered my post-hospitalization costs, they callously refused to compensate for the damage inflicted on my personal belongings by the shower screen explosion. Even when I suggested they cover the excess from my travel insurance instead of the exorbitant repair costs, they cited financial inability, despite boasting four business partners. Their promise to chase up the builders for an explanation is simply not enough. Immediate action is imperative, especially with ongoing guests on the premises. The sheer irony of a hotel named 'Chillax' being the center of such chaos is incredibly astounding. Their blatant disregard for guest safety and well-being is utterly appalling. I strongly caution against considering this hotel for anyone valuing peace of mind and personal safety. The thought of a potential recurrence of a shower explosion at any hotel now lingers in my mind, thanks to this distressing experience. The lack of accountability and care displayed by Chillax Old Town, including their failure to cover damages to personal items, is nothing short of unacceptable. PS: the hotel receptionists were trying to assist where possible. However they are only messengers.

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Top rated hotels in Hoi An

Searching for hotels near Museum of Folk Culture? Compare room rates and reviews to find your ideal stay.
Lan Uyen Homestay - Hoi An
4.7/541 Reviews
Welcoming, genuine, comfy, and convenient. We looked forward coming home seeing the dad, sweet elder -- he always greeted us coming in after a long day. Thuy, she was great, she will help guide if you don't have any plans, but I had a full itinerary already. She cooked for us for breakfast, i loved breakfast vs western complimentary breakfast -- this was a new taste I needed. I suggest you try it all, one every day. We stayed here for 1 week, room cleaning service is completed the second you walk out the building because we came back within 10-15 minutes .... and it was clean. crazy. 100% i'd recommend to everyone except for those whom are wheelchair bound, or needs some sort of assistance walking/climbing. No elevators and theres steep stairs. check google photos for pictures.
Chillax Old Town Villa
4.6/516 Reviews
My stay at Chillax Old Town turned into an absolute nightmare when the shower screen suddenly exploded, leaving me with glass shards embedded in my arms and feet. Shocked and in pain, I had to remove them myself before reluctantly seeking medical help at a dismal facility, Ho An Hospital. The hospital's grim condition—mold, mildew, and rusted medical utensils—amplified the distress of the situation. Adding insult to injury, although the hotel covered my post-hospitalization costs, they callously refused to compensate for the damage inflicted on my personal belongings by the shower screen explosion. Even when I suggested they cover the excess from my travel insurance instead of the exorbitant repair costs, they cited financial inability, despite boasting four business partners. Their promise to chase up the builders for an explanation is simply not enough. Immediate action is imperative, especially with ongoing guests on the premises. The sheer irony of a hotel named 'Chillax' being the center of such chaos is incredibly astounding. Their blatant disregard for guest safety and well-being is utterly appalling. I strongly caution against considering this hotel for anyone valuing peace of mind and personal safety. The thought of a potential recurrence of a shower explosion at any hotel now lingers in my mind, thanks to this distressing experience. The lack of accountability and care displayed by Chillax Old Town, including their failure to cover damages to personal items, is nothing short of unacceptable. PS: the hotel receptionists were trying to assist where possible. However they are only messengers.
La An Old Town Hotel
4.4/525 Reviews
The service is excellent! Very tasty breakfast! The girl at the hotel is as sweet and sincere as possible! She created the mood and attitude towards the city in the very first minutes! For this we are very grateful! We were given fruit as a gift because we are on our honeymoon, the breakfast is very tasty, although modest) here you will feel like beloved guests. The only upsetting thing was the screaming women from the neighboring building, who started talking (screaming) very loudly from 7 in the morning!!!! Right under our window I also really liked the style of the rooms! And plumbing, shower, faucet, all in the same style)
Pho Hoi 1 Hotel
4/53 Reviews
Hoi An Ancient Town
Fantastic location in the hart of Old Town. Friendly helpful staff, easy check in. Good price accommodation. Quiet at night. Room is a little dated, aircon worked well. Small refrigerator supplied. Room could use a good spring clean. No water bottles available, no toiletries except one toothbrush and t/p. And only two hand towels for drying your body. Overall a little rough around the edges but I would stay again because of the location and price.
D Central Hoi An Homestay
4.7/520 Reviews
The homestay is clean. We got to stay on the highest floor with a balcony and we can see the ancient town from the room. Ancient town is only 2 minutes from the homestay. The family hosting us - their dad, mum, Susan and Key were very friendly. Key even helped us to carry our bags to the 4th floor when we arrived, which we appreciate. They very kindly offered us tea and introduced us to Hoi An ancient town, good food and tips around the area. Besides, the bicycles are free for us to us. The breakfast is amazing and the family even offered us complimentary breakfast for us to as a gift to celebrate our honeymoon together. We were very grateful for this. We also signed up for a tour to My Son at short notice and Susan and Key were great at arranging it for us even though they doesn't have to. Kitchen utensils, water and luggage storage space is available. We will definitely stay here again when we are back. Definitely our favourite town espcially when we are hosted by a really friendly and warm family. Thank you Susan and Key!
Hannah's House
4.7/522 Reviews
I am so happy I canceled expensive hotel and kept this home stay! It’s newly renovated and quiet to sleep in. 80m (or even less) from the night market and plenty of food options. If you book cabin room (top floor), it comes with hot tub at the terrace !! I will definitely stay here again.

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