Guest User
June 29, 2024
A stay in a 4-star mountain hotel, which was supposed to be a pleasant, comfortable and welcoming experience, turned into a disappointment and a huge fiasco. I was accommodated on the fourth floor, in the pool wing, where it was impossible to sleep due to the cold air duct that was blowing full force right towards the bed. After requesting a room change, which was denied because the hotel was allegedly full, the brilliant solution found was to cover the air outlet with duct tape!... unbelievable!!! a real nightmare!