Cedarwood Lakeside Motel & Conference Venue

Excellent everything is very good beautiful place 👌👍❤️

This motel is seriously suffering from neglect. The room was clean and tidy, however there were holes in the carpet and the carpet was threadbare in other places. The bed linen is tired. The elements on the stove are faulty working only on full no matter what setting. The shower had recently been refurbished but in another unit there was mould present in the silicone. The thermal pool was not cleaned , it was green, the spa dirty and neglected also. Gardens had ****s lawns need mowing and the autumn leaves needed to be swept up. The Trampoline is broken. THis is very sad as we have used to this motel for at least 20 years. Beautiful views and sunsets. We paid $580 for two nights. We asked to move units but the otherunit was in worse condition and smelt of smoke due to a recent fire in the unit. Very disappointing as this was a clean and tidy motel to visit.

Got a text the day before to say what room we were in and to let ourselves in, there was host to greet us on arriving and no option to pay for our stay. The TV didnt work, but lucky my husband is handy with a electrical qualification, and he rewired the plug to get power to telly. The heat pump didnt work, but we left that one for the owners to fix. We got a call from the Manager around 6ish to ask if he could charge our room to the MC we supplied as security. We asked to pay by eftpos to avoid the credit card surcharge and he advised us that he wasnt in site and would have to come over to do that which he did unwillingly. We have been here before under different management, this Motel has been let go, and the hosts dont seem to care. Wouldnt stay here again.

Awful. Not the cleanest. Beds uncomfortable. Toaster didn't work. Ceiling over kitchen area split, rain water dripped onto worktop, soaking everything, even lounge carpet and cupboard. Very unfriendly and unhelpful manager.

Lodge was spotlessly clean and well equipped. Lovely lake views and walls on the beach. Spa pool was amazing on a sunny afternoon. Hotel is quite a way from town ( much too far to walk) but access to town was easy and parking in town is not a problem.

The motel booking person told me they would charge for the stay on the day of check-in if I do not arrive by 4 pm, but added a sur-charge to my DEBIT card and charged me just after 2pm on the day. I arrived at 3.25pm. The motel said the sur-charge goes automatically and later when requested sent me another guest's eftpos receipt, with a different figure ( A breech of privacy). Totally and rudely refused to refund the surcharge stating its not their fault. I'm sure this is done to all customers who pay by debit card, as they told me they only accept credit cards. Please be aware of these scammers as they pocket additional money and say it was the surcharge.

We booked a 2 bedroom lakeside unit with an amazing view. Unit was very clean and comfortable. Wished we had stayed longer than 1 night as a very peaceful spot and handy to everything. Our hosts were very friendly and helpful. Would thoroughly recommend as a great place to stay in Rotorua.

This was a group booking for a car club, which needed parking outside each unit and also somewhere their cars weren't easily visible from the road. Which this property provided. The group stayed for 3 nights and they were really happy with the facilities. The property had ample parking for their cars and the property was right on the lake. The rooms were clean and the group made full use of the BBQ area, pool and spa. One of the nights the club had problems trying to get pizzas delivered to the motel. So Leon went out of his way to drive the ladies to collect the pizzas. Which was appreciated as a few quite drinks had been had. This motel is perfect for group bookings, so much so, the club has already booked another stay for 2022. It's a short drive from the CBD, which we preferred, as its quite and no busy traffic. The only minor complaint was the size of the showers, especially if you're tall. The Club is looking forward to coming back!