Fairfield Inn & Suites by Marriott Boston Milford

The rooms were not updated and in disrepair. They could not provide extra wash cloths when requested. The elevator was not working properly and was shut down the 2nd day of our stay. The garbages were overflowing inside and outside.

Great family spot and nice clean pool.

Only stayed a night. Kids enjoyed the heated pool. Although felt too hot if you were not in the pool. Breakfast was awesome.

The room was smell mouldy and the curtain was ripe and can’t closed it. Laundry not working and swimming pool closed no notifications what so ever. The buffet breakfast not bad for early morning travellers. Need inspected the room. Never stay again in this hotel.

Overall the hotel was a great value, with clean rooms & nice breakfast buffet. The only thing missing at the buffet was fruit - there was no hand-held fruit or cut-up fruit. Lastly, the pool water was cold on the 2 nights that we stayed there. Apparently, they were having issues with the furnace.

Comfy bed, slept like the dead.

Customer service is great

Property was clean, rooms were okay,though, not as large as other Fairfield Inns. Our family lives in the area, it was convenient for us. We will stay there on future visits if there is a suite available

We stayed here 4/12/24 walked in and the lady at the desk was very nice. Once we got to our room noticed the door doesn’t shut all the way how safe could that be? Usually hotel doors automatically slam shut because they’re heavier. This one did not you had to slam it to shut it. Woke up the next morning turned on the bathroom light and saw there was old feces under the toilet seat, didn’t realize that until my son left the toilet seat up. How gross is that? Also noticed patches were covering holes, and the hotel in general is just old and needs to be repaired or redo. Went to check out and the lady asked me if everything was OK and I told her about the old feces on the toilet seat and about the door and she handed me her general managers card and told me to call corporate but then told me that they probably won’t do anything because the general manager is good friends with the cleaning staff. She told me she would give me 3000 points which she never did. I received A survey in my email and told the truth of how disgusting the place was because of the old feces on the toilet. The general manager contacted me with just a I’m sorry and that was it. I contacted corporate and got the same exact thing. I also put a review on the hotels website and they took it down. How professional is that? I will never stay at a Marriott chain ever again so disgusted with this stay.