Four Points by Sheraton Birmingham Homewood

We stayed here for 3 nights. The hotel is conveniently located very close to an I-65 exit. While the room was quiet & comfortable. we were very disappointed in the erratic housekeeping. On one night our room received no servicing and on another only the bathroom was cleaned but the beds were not made. Overall a disappointing experience for a Marriott property.

Lobby and room were clean. Front desk staff and restaurant staff were very nice. We came in around 9:30pm, and we were able to get a quick bite to eat to take up to our room. Food was enjoyable. Bed and pillows were soft and comfy. Shower was clean and they had everything needed. Couldn’t ask for anything more for a place to rest and relax before continuing on the road. Thank you!

My stay was great. The receptionist Ms. Kesha was great.

Customer service ar front desk was perfect, Maria was very professional.

I was afraid to take my shoes off to touch the floor. There were stains and gum on the carpets. Thankfully I had my own sheets bc we needed them. The entrance was nice and smelled good but rooms are gross. The plates at breakfast were also dirty. They advised it was due to the dishwasher being so old but we can still eat off of them . Aka they are dirty . Never again will I stay here.

This hotel has the absolute friendliest staff I have ever experienced and you could tell that their energy was sincere! it was genuinely refreshing

60+ yr old empty nesters in town to visit family & attend Samford University program; I grew up in Birmingham, but left in the 1970s; have visited regularly since, staying either with family in Vestavia Hills, in airbnbs around town (Homewood, Crestwood, Highland Park, Vestavia Hills), or in various Wildwood area hotels; we seek a clean convenient place with some amenities & reasonable prices; this time we had an airbnb reservation that did not work out & were searching for a place close to midnight fri 1/26; Holiday Inn Xpress had rooms, but none w/tubs; Hilton Garden Inn had no rooms; Four Points by Sheraton had rooms with tubs; we chose a king; Casey was very helpful; when we asked about senior or military discounts, she said they were only available online, so I got on my phone & booked the room & came back to the desk; she had assured us we would not get stuck having booked a room & then learning none were available with tubs; the 1st room we went in (221) had only shower; Casey immediately came upstairs with a master key & list of rooms that were supposed to have tubs, as the computer apparently was not necessarily reliable; after she checked numerous options, we ended up in 409; most of our experience was very good; fitness center (hrs 9A-9P) was good for a late Sun night workout; lobby area is contemporary & attractive; I wished I had had a swimsuit to take advantage of the indoor pool; mattress/bedding/towels were luxurious; hot water was iffy; sometimes it never got really hot & this did not necessarily correspond with when the parking lot/occupant level was high; carpet had stains, but space was generally clean; snack shop at front desk had few choices & there were no vending machines in the building; breakfast buffet was $11 but we did not try it; tea bags & Swiss Miss hot chocolate mix were free in the lobby & ice machines were on each floor

we reserved suits 4th floor #401.. ,carpets smells bad, very small washroom , no shower curtain, we called the management a he brings shower rod fixed it but shower pressure won't hold the thin curtain. no trash can inside. received scam calls from desk asking all the card number and all information again.. we contact the desk lady she told us we did not called..bad experience

Everything was nice and clean