Pacific Place, No.88 Queensway, Central and Western District, Hong Kong, ChinaView Hotel Details
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Conrad Hong Kong Guest Reviews
4.6/5
Great
1611 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(1611)
Positive reviews(1573)
Reviews with photos/video(421)
Easy to get around(152)
Convenient for shopping(95)
Tasty food(59)
Nice sea view(46)
Close to metro(43)
Friendly front desk staff(34)
Luxurious(17)
Easy to add bed(14)
Negative reviews(38)
PHYO PHYO WAI YANG YING
Deluxe King Room
Stayed in Sep 2024
Couples
17 review
3.5/5
Posted on Sep 22, 2024
We booked for 5 nights stay with Conrad, upon check-in we received conrad Teddy with rose petals on the bed and the bedroom is overseeing Hong Kong Peak view . The view is magnificent .
- room size is decent for HK but slightly small comparing to Conrad LA & Conrad Tokyo.
- room is a little old fashion and outdated and there's "MOULDY" smell in the room, we are not very enjoying the smell despite the view
-Make up room has separate bath-tub, shower, toilet and 2 basin which are good for couple
-they have a lobby bar good for light snack and se live music in the late evening
- breakfast spread is TERRIBLE WITH LIMITED OPTIONS & QUALITY IS LOW for CONRAD . We went for 2 days same breakfast menu and we didn't go for the rest I'd the day
-location of the hotel is good, you press level 3 and it brings u to Pacific place good for shopping and meals.
Response from Property: Dear Guest,Thank you for staying with us and your kind review to Conrad Hong Kong! We apologize that our breakfast arrangement did not light up to your expectations. Guest satisfaction is of paramount importance, and we promise to further enhance the arrangement to ensure an elevated guest experience in hotel. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best RegardsJan JansenGeneral Manager
Sk Yen
Deluxe Harbour View King Room
Stayed in Sep 2024
Business travelers
18 review
4.7/5
Amazing
Posted on Sep 6, 2024
Good location. Connected to shopping mall. Also got MRT station right below. First stop for MRT to Shenzhen. Hong Kong Park right next to it.
Response from Property: Dear customer, thank you for staying at Conrad Hong Kong! We are glad that you had a comfortable and satisfying stay and thank you for your recognition of the hotel's service and cleanliness. The hotel team members are committed to providing an excellent service experience with warm hospitality. Your recognition is our greatest motivation. I hope to meet you again soon. I wish you a smooth journey and a happy life!
General Manager of Conrad Hong Kong
Sincerely, Yang Yansen
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Family
12 review
4.0/5
Very Good
Posted on Aug 6, 2024
The hotel needs some update, but location is pretty good. It has a pathway that you can go directly to the mall next door, with all high end shops. The service is also average. We paid US$100 for early check in (6 hours early), and as they do not have any scale in the bathroom (usually hotels supply a scale in the bathroom), we are asked to bring our luggage down to the lobby to weigh.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jul 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The location is perfect! The staff was super friendly and made sure I had everything I needed as a solo traveller. The hotel is connected to a shopping plaza which makes everything very convenient. The rooms are beautiful and the views are stunning! I highly reccomend.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Very nice services and good views!
Also, thanks for upgrade me to a harbor view!
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 13, 2024
All staff went out of their way to provide us with an awesome experience. We were able to get a late check out which was very helpful for our travels later in the day. Great views from our room!
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Brij
Deluxe King Room
Stayed in Aug 2024
Other
30 review
4.2/5
Very Good
Posted on Aug 29, 2024
Check in should be much better equipped may be short staffed, can be seeing cutting corner's in services.
Staff Polite and Professional not all out to help.
Rooms need to be upgraded now getting old
Breakfast spread being cut down drastically.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Manu Guedes
Deluxe Peak View King Room
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Location is super good, you have everything near. Comfortable, clean and easy to get around. Service 5 ⭐️
Guest User
Deluxe Harbour View King Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Aug 12, 2024
The hotel facilities are quite aged. TV remote control not working satisfactorily; shower cubicle very old style.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
enenzhe
Deluxe King Room
Stayed in Jul 2024
Solo travelers
33 review
4.7/5
Amazing
Posted on Sep 10, 2024
Excellent 5-start hotel with a nice mountain view. Breakfast is rather standard, but gets job done. It gets busy on the weekends so might have to wait up to 30min for a table.
Andie Tse
Deluxe King Room
Stayed in Jul 2024
Couples
26 review
4.7/5
Amazing
Posted on Jul 8, 2024
If the shower is not being fixed on the wall will be great. Also, it will be excellent if the television stand can adjust the angle to the bed.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
Guest User
Deluxe King Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
A very lovely hotel, great location, staff were excellent, nothing was too much trouble
Guest User
Deluxe King Room
Stayed in Jul 2024
Business travelers
76 review
4.5/5
Great
Posted on Jul 26, 2024
Good location, nice breakfast. Room is a bit old fashion but it is clean and comfortable.
Response from Property: Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
AGBOMADJI KODJOVI AGBESSI
Deluxe King Room
Stayed in Jun 2024
Travel with friends
32 review
4.0/5
Very Good
Posted on Jun 13, 2024
Breakfast venue must be enlarged a bit considering the number of customers. We have to make a queue to find place for breakfast.
Response from Property: Dear Guest,Thank you for staying with us and your kind review to Conrad Hong Kong! We apologize that our breakfast experience did not light up to your expectations. Guest satisfaction is of paramount importance, and we promise to further enhance the arrangement to ensure an elevated guest experience in hotel. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best RegardsJan JansenGeneral Manager
tyshing
Deluxe King Room
Stayed in Aug 2024
Couples
68 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Very good hotel
Crew very nice
I will book again
And share our friend