Metropark Hotel Kowloon

Metropark Hotel Kowloon Reviews

Metropark Hotel Kowloon

No.75 Waterloo Road, Mong Kok, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Metropark Hotel Kowloon
Metropark Hotel KowloonMetropark Hotel KowloonMetropark Hotel Kowloon
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Metropark Hotel Kowloon Guest Reviews

4.3/5
Very Good
3131 review
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(3131)
Positive reviews(2909)
Reviews with photos/video(533)
Large rooms(126)
Offers pick-up/drop-offs(118)
Convenient for shopping(85)
Near shopping area(77)
Friendly front desk staff(63)
Strange smell in room(59)
Convenient public transportation(27)
Negative reviews(222)
IamArielH
Superior Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The place was clean (hotel, room). Breakfast was very nice and delicious. Would suggest maybe a different variety every other day. It cost 100HKD per pax which was not bad. Pool was closed. Understandably , the season was also cold for outdoor swimming. The gym was really nice as my father described. Overall, my family and I had a good stay and good rest in this hotel. Highly recommend to other travellers.
Response from Property: Thank you for your recent stay. We always endeavor to provide professional hospitality to our guests. Sincerely hope that we will have the pleasure to welcoming you again in the near future.
Anonymous User
Standard Double Room
Stayed in Nov 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Nice hotel clean and good amenities About 10 minutes walk to metro and options to eat Room is good and clean
Response from Property: We would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.
Guest User
Standard Twin Room
Stayed in Nov 2024
Family
10 review
1.5/5
Posted on Jan 18, 2025
The condition and cleanliness of this Hotel is Very SCARY and TERRIBLE !!!! See below pictures.
6/7
Response from Property: Thank you for choosing Metropark Hotel Kowloon and taking time to share your valuable comments. Please accept our sincere apologies for the service deficiencies during your stay. We had reviewed the shortcomings and will reinforce the related training program for our housekeeping staff to enhance the service, paying attention to details. Hope that we will have the pleasure to be of service to you soon.
Guest User
Superior Room
Stayed in Nov 2024
Couples
2 review
4.2/5
Very Good
Posted on Dec 13, 2024
Good Place & Clean. A bit far from metro but the hotel has free shuttle bus for go to MTR Mongkok
Response from Property: Thank you for your recent stay and taking time to share your review. It is our pleasure that you had a satisfactory experience with us. We look forward to welcoming you back again in the near future.
ISMAIL NUMAN HARPUT
Standard Room
Stayed in Aug 2024
Business travelers
22 review
3.7/5
Posted on Sep 6, 2024
So much indian was there, I reserved 2 room, one is cancelled and in desk the price was 4 times expensive
Response from Property: Thank you for your recent stay and valuable comments. We will continue striving for excellence service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.
HAROON UR
Standard Room
Stayed in Nov 2024
Business travelers
2 review
2.7/5
Posted on Dec 12, 2024
It's not Worthy
Response from Property: Thank you for your recent patronage to Metropark Hotel Kowloon. Please accept our sincere apologies for the service deficiencies during you stay. We will reinforce the related training program for our staff to enhance the service and pay attention to details. We are sorry for the inconvenience caused.Hope that we will have the pleasure to welcoming you back in the near future.
Guest User
Superior Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 29, 2024
Hotel was clean. Location was alright, but a bit of a walk (15mins) to the MTR station. There is no bottled water provided, they have a vending machine at the lobby to buy bottled water at an affordable price. There is also no housekeeping according to the hotel, but they did clean up our room on our last night.
Response from Property: We would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure of welcoming you back in the near future.
Guest User
Standard Room
Stayed in Nov 2024
Couples
1 review
3.5/5
Posted on Jan 17, 2025
It need to walk about 10 to 15mins to the nearest train station. The room cleaning service is good and the counter staffs are helpful.
Response from Property: Thank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.
FongLesley
Superior Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Everyone was very friendly. The room was spacious and clean. Large bottles of shampoo, conditioner, and body wash were great. The coffee shop in G/F was a plus. Close to MTR station. I will come back.
Response from Property: Thank you for taking time to give us high score. We will keep enhancing our service to provide a better staying experience to every of our guests. We look forward to welcoming you again in the near future.
Wolfgang Georg
Standard Room
Stayed in Oct 2024
Business travelers
6 review
3.0/5
Posted on Nov 30, 2024
Rather old and tired place, long queues at check-in, not very clean. But I got a free upgrade to a min-suite in the 19th floor with a guest toilet and two rooms, that was nice. Location is good, however staff speaks very little English and little Putonghua, mostly Cantonese. Too expensive for the quality (if no upgrade), however this is Hong Kong.
Response from Property: Thank you for staying with Metropark Hotel Kowloon. Please accept our sincere apologies for the deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. We look forward to being of service to you in the near future.
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Solo travelers
2 review
2.5/5
Posted on Nov 30, 2024
Hotels in convenient and desirable locations often receive positive feedback. Guests appreciate being close to attractions, restaurants, and transportation options. I called to get my room cleaned twice but no one came either time.
Response from Property: Thank you for taking time to share your valuable comments. Please accept our sincere apologies for the service deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. We look forward to being of service to you in the near future.
Ka
Standard Double Room
Stayed in Oct 2024
Couples
1 review
2.2/5
Posted on Jan 2, 2025
Good: - hotel is located in a central area - metro is walking distance - train is walking distance - bus stop right outside - amenities provided - housekeeping will provide more if asked. Miss catherine was the only staff super helpful - free shuttle to mall and station Bad: - hotel has a awful damp smell - mould in most parts of the room - carpet dusty. Needs to be deep cleaned or changed - drawers and tables are broken. Looks like it has not been refurbished for many years - check in system is complicated. You walk into the lobby on ground floor but then have to register on 1st floor then have to go to lift again to reach your room
Response from Property: Thank you for staying with Metropark Hotel Kowloon. Please accept our sincere apologies for the service deficiencies during your stay. We will reinforce the related training program for our housekeeping staff to enhance the cleanliness, paying attention to details, in order to provide a better staying experience to every of our guests. Hope that we will have the pleasure to be of service to you soon.
Alice Wong TT
Standard Double Room
Stayed in Oct 2024
Couples
11 review
4.5/5
Great
Posted on Dec 1, 2024
Hotel is a bit old , but room is big . Also, a bit smelly but they put air purifiers on each floor. Free shuttle to shopping area every hour. Very convenient.
Response from Property: Thank you for your recent stay and taking time to share your review. It is our pleasure that you had a satisfactory experience with us. We look forward to welcoming you back again in the near future.
Standard Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Really appreciate that the staff has upgraded my room to a VIP room. Thanks a lot for the staff
Response from Property: Thank you for your recent patronage and compliment to us. We will continue extending the impeccable service to all of our guests. We look forward to greeting you again in the near future.
Lee
Standard Room
Stayed in Oct 2024
Couples
5 review
2.7/5
Posted on Nov 21, 2024
Do not like having to call for room services for towels and room cleaning, room and hallway are too humid after rainfall. Location is not close to metro station.
Response from Property: Thank you for staying with Metropark Hotel Kowloon. We will continue improving our service to provide a comfortable staying experience to our guests. Sincerely hope that we will have the pleasure to welcoming you again in the near future.