One of the worst experiences I have ever had. I accidentally booked the wrong date. I still made another booking with this same hotel for the correct date, for some reason no human can ever understand, they would not allow me to cancel the original booking with the wrong date, which by the way is weeks away. Reason why they did it? Pure greed! Horrendous service doesn’t begin to describe the kind of monstrosity, pure barbarism this behavior is. Needlessly to say, they lost all the customers that are all the people I have ever had a remote relationship with.
Again, very much appalled by such injustice coming from anyone in a service industry…. Lifelong PTSD