Anonymous User
April 14, 2024
When we checked in on April 6, the front desk said "the air conditioner is broken". Why didn't they tell us in advance? As a result, we reported the problem, and the front desk called the boss to explain the situation. The boss said on the phone, "Because you are from the Philippines, the Philippines is hot, and it's okay without air conditioning, so I didn't tell you." Too much! ! How can you treat them differently? The service attitude is terrible! You wrote in your check-in conditions that you have air conditioning, so we chose your hotel. We are also Chinese, but we live in the Philippines. Why did the boss treat us like this? It's really chilling! Fortunately, the front desk refunded some money to us, and the front desk service attitude is still very good.
I will never book your hotel next time! The boss's attitude is not good, and the quality is poor!
Original TextTranslation provided by Google