One-Eight-One Hotel & Serviced Residences

One-Eight-One Hotel & Serviced Residences Reviews

One-Eight-One Hotel & Serviced Residences

181 Connaught Road West, Hong Kong, ChinaView Hotel Details
One-Eight-One Hotel & Serviced Residences
One-Eight-One Hotel & Serviced ResidencesOne-Eight-One Hotel & Serviced ResidencesOne-Eight-One Hotel & Serviced Residences
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One-Eight-One Hotel & Serviced Residences Guest Reviews

4.6/5
Great
627 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(627)
Positive reviews(605)
Reviews with photos/video(208)
Nice sea view(110)
Large rooms(95)
Easy to get around(95)
Awesome amenities(71)
Close to metro(53)
Would stay again(29)
Friendly front desk staff(27)
Concierge services available(11)
Negative reviews(22)
cirrus
Harbour Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jun 10, 2024
Nice location, the room has the best view facing the Victoria Harbour with full width full height glazing, you can sit on the bench or chair or bed next to the glazing and enjoy the sunset and night of the city, so beautiful. And the room is huge, clean, modern and cozy, best value to be honest.
Response from Property: Dear Cirrus,Thank you very much for taking the time to share your valuable feedback with us on the Trip.com review!We are delighted to hear that you enjoyed your stay and had a wonderful experience with us, in particular on the room size, cleanliness, the scenery from our hotel room, and our room design as highlights. Additionally, you were impressed by the convenient location of the hotel.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
Tsnat
Harbour Suite
Stayed in Jun 2024
Other
4 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Great service and friendly staff! Peaceful harbour view and many groceries stores nearby
Response from Property: Dear Tsnat,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are delighted to hear that you enjoyed your stay and had a wonderful experience with us, in particular on the scenery from our hotel room. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
Rob
Harbour Room
Stayed in Feb 2024
Couples
22 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Honestly the best room to stay for a staycation or for travelling. Price is a bit high, but it worth the price ! Very much recommend to stay.
Response from Property: Dear Rob,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,Ken FungGeneral Manager
V - 小兰
Urban Room
Stayed in Jan 2024
Couples
17 review
3.5/5
Posted on Feb 2, 2024
We stayed in this hotel before, and our first visit was great. The receptionist was so wonderful and upgraded us, and the room was beautiful, clean and quiet! It's also 5min from the metro station. Amazing! Because of this we booked to stay again for our next trip without hesitation! However, on this occasion it was disappointing after such a wonderful first impression. We were upgraded to a higher floor, but the room was a good size, and the view was okay. The city view is not so much 'city', but out onto the neighbouring residential area. The bathroom door was broken, and would only close if locked from the inside; which would've been ok, but the bathroom has night lights you can't switch off, so the room was never dark enough to sleep. The blinds had holes and didn't close fully at the bottom. The dressing gown had holes all over it! The ventilation was noisy and despite having a switch, didn't turn off at all. The shower door even had orange mould at the bottom, and the toilet flush only worked if you held the button down. Considering the price of the room and the quality it presents itself, it felt so disappointing, and was such a let down after our first stay was so good.
Response from Property: Dear V - 小兰,Thank you very much for taking the time to share your valuable feedback with us on the Trip.com review!We take your feedback very seriously and I sincerely apologize for the shortfalls you experienced during your stay with us. Please be assured that our team has been notified for the immediate evaluation. We thank you again for your comments and will certainly take these into account for the continuous improvement of our service standards and room facilities.We hope to have the opportunity to welcome you back so that we can restore your faith on our team.With warmest regards,Ken FungGeneral Manager
Krad Li
Upper Harbour Room
Stayed in Feb 2024
Couples
1 review
4.7/5
Amazing
Posted on Feb 16, 2024
Nice harbour view with upper level room. Well services and staff were kindness
Response from Property: Dear Krad Li,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are delighted to read that you enjoyed every facet of your experiences at One-Eight-One Hotel & Serviced Residences, in particular on the scenery from our harbour view room and attentive services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
Hktraveler
Upper Harbour Double Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Christmas Staycation at 181 🎄✨ The hotel is clean and cosy; staff is polite and welcoming. Lucky enough to have an upgrade to a high floor room with bath tub 🛁. The lobby is at the 2F, while guests could directly get to the rooms through the lifts from G/F. Therefore we could always avoid the crowds👍🏻. Convenient location, just a few minutes walk from HKU station. Lots of cafes and restaurants nearby👏🏻
Response from Property: Dear Hktraveler,Thank you very much for taking the time to share your valuable feedback with us on the Trip.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on hotel cleanliness, ambience and location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,Ken FungGeneral Manager
Guest User
Harbour Suite
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 17, 2024
A very decent design hotel with excellent service. I booked a suite and it’s spacious for even a small party. Highly recommended
Response from Property: Dear Customer,Thank you for choosing One-Eight-One Hotel & Serviced Residences and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room size and hotel ambience. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,Ken FungGeneral Manager
Guest User
Harbour Twin Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Sea View room, but Sea View with warehouse of port. There is no mirror in the room but only the bathroom. All drinks in freezer are free for the first time. The 7 to 11 CVS near the hotel is located near Hong Kong University Station, a 7 or 8-minute walk away.
Response from Property: Dear Customer, Thank you very much for taking the time to share your valuable feedback with us on the Trip.com review! We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the hotel location and the welcome basket prepared in your room which gave you a different experience. Regarding your preference on having a full mirror has been recorded and it will be ready in your room prior to your next arrival. We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards, Ken FungGeneral Manager
Rabs Showtime
Urban Room
Stayed in Apr 2024
Solo travelers
34 review
5.0/5
Outstanding
Posted on Apr 28, 2024
I enjoyed my stay here. The hotel is nicely located and close to the metro and bus. The hotel staff was very friendly and helpful. The room was really nice and clean, with good amenities. The only thing I would suggest improving would be the smell on the ground floor. There was a bit of a damp smell as you entered the hotel from the ground floor. Overall the hotel was great, and I would stay here again.
Response from Property: Dear Rabs Showtime,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel location. You were also impressed by the passionate services provided by our colleagues.Regarding your experience on the smell issue upon entering the hotel on the ground floor, we have shared your feedback with our team and appropriate action has been taken to improve the situation.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
CHAN
Urban Room
Stayed in Apr 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 7, 2024
I booked a hotel for three nights, asked the customer service department about the supply of mini bar, and was told that only one opportunity could be provided. And it is inconsistent with the description on the QR code, and no noodles are provided
Response from Property: Dear CHAN,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are naturally concerned your experiences on the mini bar supply, please be assured that we have shared your comments with our team and taken appropriate actions for improvement.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
Ariel Chau
Luxe Harbour Room
Stayed in Sep 2023
Solo travelers
1 review
4.5/5
Great
Posted on Sep 25, 2023
The check-in procedure was smooth and the counter staff was helpful and friendly. Was surprised by upgrade to harbour suite and was stunned by the amazing view of the room. There were quite some in-room fitness gears and yoga mat provided, which was definitely a good fit for sports lover. Soundproof was quite good so it was good for quality sleep. Stable showering supply and water temperature. Hotel room was clean and organised.
Response from Property: Dear Customer, Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences. We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on hotel room arrangement, the scenery from our harbour suite room, equipped in-room gym facilities and bathroom facilities. You were also impressed by the friendly services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences. With warmest regards, Ken FungGeneral Manager
P.C.
Upper Harbour Room
Stayed in Mar 2024
Couples
11 review
4.0/5
Very Good
Posted on Mar 24, 2024
Service is quite good. Room is spacious. The only BIG downside I felt was during sleep time, despite staying at level 27, there is still noises from the outside/ roadside traffics and even neighboring rooms. Bed is comfortable but just could not have a good sleep due to these sound distractions. Amenities is great. Water Pressure in shower is good too.
Response from Property: Dear PC,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room size, bedding, amenities and bathroom facilities. You also appreciated the passionate services provided by our colleagues. Regarding your experience with the soundproofing in the room, we have discussed your feedback with our team and appropriate action will be taken for improvement.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,Ken FungGeneral Manager
BeatriceB
Urban Room
Stayed in Sep 2023
Couples
9 review
4.7/5
Amazing
Posted on Sep 27, 2023
Good value for money. Clean, comfortable bed and powerful shower. With good facilities including gym, convenient self service laundry room, vending machine for snacks and drinks, games room incl billiard, darts, racing car game… restaurant inside hotel with good local food. There’s a big supermarket YATA just next to hotel. And, staff are all very friendly and helpful!
Response from Property: Dear BeatriceB, Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences. We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the room cleanliness, bathroom facilities, entertainment room and launderette facilities. You were also impressed by the dining experience at THE PRAYA and the friendly and attentive services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards, Ken FungGeneral Manager
Anonymous User
Urban Room
Stayed in Nov 2023
Friends
14 review
5.0/5
Outstanding
Posted on Nov 8, 2023
Great location, nice view, great service, many restaurants nearby
Response from Property: Dear Customer, Thank you very much for taking the time to share your valuable feedback with us on the Trip.com review! We are delighted to read that you enjoyed every facet of your experiences at One-Eight-One Hotel & Serviced Residences, in particular on the scenery from our harbour view room and hotel location. You were also impressed by the friendly and attentive services provided by our colleagues. We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards, Ken FungGeneral Manager
Guest User
Upper Harbour Room
Stayed in Feb 2024
Couples
3 review
4.2/5
Very Good
Posted on Feb 13, 2024
Fantastic stay, large room with ocean view. Clean facilities and convenient location near HKU MTR.
Response from Property: Dear Customer,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are delighted to read that you enjoyed every facet of your experiences at One-Eight-One Hotel & Serviced Residences, in particular on the scenery from our harbour view room, room size, cleanliness and hotel location.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,Ken FungGeneral Manager