Anonymous User
May 26, 2024
This is the second time I stayed at this hotel, but the experience was very bad this time. The customer service was super bad! ! There were two bottles of Evian water worth 60 Hong Kong dollars in the room. For hotel stays, it is unnecessary and the cost-effective products are basically not consumed. So when I checked in, I had already bought two large bottles of water to meet my drinking water needs for one night, but when I checked out, the hotel told me that the Evian water had been opened and there were traces of drinking, and the water was not full! This is completely illogical, and I have already told the hotel that I still have one bottle of water I bought that I haven't finished drinking, so how can I consume it? Unfortunately, the hotel insisted that it had been opened. This is to ask whether the hotel had put a bottle of opened water in the room when it cleaned the room before or the room attendant accidentally opened it. Moreover, as a consumer, if it was really opened, the 60 Hong Kong dollars paper was really drunk, and there was no need to argue with the hotel. After several rounds of communication, the hotel not only did not stand from the customer's perspective to see the logic of the whole thing, but insisted on it. I hope that the hotel can take customer service issues seriously in management. At the same time, guests staying at this hotel in the future should also enter the room to check all facilities such as the mini bar and drinking water in the room. Although it is troublesome, it also avoids unnecessary losses due to "certain behaviors" that may occur in the hotel! Of course, it’s best to avoid this hotel if possible and don’t fall into the trap!
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