Fu Shing Hotel

Pro: very centrally located, lots of shopping and eatery in the neighborhood. The receptionist was helpful, trying to resolve the problem. Also Trip.com CS team is great and efficient, they have been supportive and responsive. I have been using Trip.com for many years and they are a fantastic team! Con: It was a very interesting experience, first of all it didn’t look one bit like the photo. The room was tiny, smelled, the bathroom was elevated so the head space was about 1.90m very suppressive. In fact, the whole hostel was not cleaned and hardly any maintenance. I got there by 5:30pm, They have not even cleaned the room. They need to change the sheets, clean the toilet, mop the floor, and the beddings looked old and nasty with grandma’s floral pattern on it which looked like it’d been used for 50years 😂. The bed length was about 2m, my husband is 1.85m so with the pillow, his feet were hanging out 😂. Oh, and there is no key. The receptionist is the walking key and he refused to give the key until I say I’m leaving, then I could have my key (with a deposit). So I called Trip.com to cancel my booking. I also talked to the Hotel officer, she refused to refund any portion of the room rate, even though I have not used it. The worse was actually her attitude, mean and angry, not trying to help the guest who is in distress, she raised her voice and claimed that I was at complete faults. Anyway, I have to calm her down many times, just trying to resolve the problem. It was an unpleasant and disturbing experience. Luckily I have found a decent hotel room nearby.