The Fleming Reviews

Response from Property: Dear Elizabeth, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Mr.Maa,On behalf of The Fleming, we would like to thank you for taking the time to share with us your experience, giving us an opportunity to understand what you most enjoyed while staying with us and where we can enhance our services. We wish the lamp issue was brought to our attention during your stay so we can make instant repairment. We sincerely apologize for having missed the opportunity to provide you with a seamless stay and show you that all our team offers a warm and helpful service. Our team will be notified of your feedback and we will remind ourselves to polish our services.Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future.With warm regards,Yolanda WongGuest Experience Supervisor

Response from Property: Dear Kit Ming, Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Taraaaaa,Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay in various aspects. We hope it will not be long before we can be of your service again. With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor

Response from Property: Dear Ms. Tan,Thank you for staying at The Fleming and taking the time to share your experience with us. It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We take pride in catering to our guests' needs the best way possible, and our convenient location is bonus to the service we provide.In compliance with new regulations set forth by the Hong Kong Government, disposable bathroom amenities will no longer be provided in room. Yet, a bottle of filtered water is placed in room which can also be refilled. We apologize for the inconvenience caused and thank you for your understanding.We look forward to being of your service in the near future, and provide you with another excellent experience once again.With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor

Response from Property: Dear Guest,Thank you for sharing your comments with us and expressing an overall positive experience while staying at The Fleming.It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We look forward to welcoming you back again in the near future.With warm regards,Yolanda WongSenior Guest Experience & Social Media Supervisor

Response from Property: Dear bwh,Thank you very much for your wonderful review about your recent stay at The Fleming. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!With warm regards,Yolanda WongGuest Experience Supervisor

Response from Property: Dear A.L.F,Thank you for staying at The Fleming and taking the time to share your experience with us. It is always a pleasure learning that we had succeed in providing a satisfying stay for our guests.We hope it will not be long before we can be of your service again. With warm regards,Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest,Thank you very much for your wonderful review about your recent stay at The Fleming. It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We take pride in catering to our guests' needs the best way possible, and our convenient location is bonus to the service we provide.We hope it will not be long before we can be of your service again. With warm regards,Matthew YuenAssistant Guest Experience Manager

Response from Property: Dear Ming Yan,Thank you for your feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel.Thank you again for staying with us at The Fleming. We do hope that we will have the opportunity to welcome you back in the near future.With warm regards,Yolanda WongGuest Experience Supervisor

Response from Property: Dear Guest,Thank you for your very kind words and for taking the time to write such a positive review following your recent stay at The Fleming.We are delighted to know that you have enjoyed your stay and that you appreciate our design, location, and staff. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. We look forward to welcoming you back again in the near future.With warm regards,Yolanda WongGuest Experience Supervisor

Response from Property: Dear Guest,On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay, and that you appreciate our practical room features and custom designed “Shen Nong” amenities. It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We take pride in catering to our guests' needs the best way possible.We are grateful for your kind words, and we will for sure continue to try our best to provide the best experience to our guests, and hopefully to you again in the near future. With warm regards,Yolanda WongGuest Experience Supervisor

Response from Property: Dear Doriris, On behalf of The Fleming, we would like to thank you for taking the time to share your experience online. We are delighted to know that you have enjoyed your stay and that you appreciate our design and service. We look forward to welcoming you back again in the near future. With warm regards, Matthew Yuen Assistant Guest Experience Manager

Response from Property: Dear Guest,Thank for sharing your recent experience whilst staying with us.We have a minimalist décor that embraces Hong Kong's heritage and its maritime history, making it possible for our guests to immerse themselves in a comfortable and relaxed space, while enjoying our luxurious and modern fittings. We look forward to welcoming you back again in the near future.With warm regards,Yolanda WongGuest Experience Supervisor