To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.4
Service8.8
Cleanliness8.9
Filter by:
Sort by:
All reviews(3418)
Positive reviews(3302)
Reviews with photos/video(664)
Easy to get around(411)
Large rooms(300)
Close to metro(186)
Convenient for shopping(132)
Well designed(79)
Friendly front desk staff(79)
Awesome gym(38)
Average lighting(23)
Negative reviews(116)
Anonymous User
Penta Plus Quadruple Room
Stayed in Jun 2026
Other
182 reviews
9.0/10
Great
Posted on Jul 13, 2026
Retro style, quite spacious. It's in the suburbs, so it's decent for the area. I guess it was probably converted from a factory. There are a few supermarkets nearby, and it's not too far from the subway station. The service was pretty good, and the price was just okay.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback! We are delighted that you enjoyed the hotel's retro style and spacious layout, and appreciated its convenient location near the subway station and surrounding amenities, as well as the excellent service. We look forward to your next visit! Best wishes! Rooms Manager Chen Junrong
Xiwuqu
Penta Cosy Queen Room
Stayed in Jun 2026
Solo traveler
10 reviews
10/10
Outstanding
Posted on Jul 13, 2026
Perhaps due to its location in Tuen Mun, which is a bit far from downtown Hong Kong, this hotel offers pretty good value for money (by Hong Kong standards). The interior facilities feel a little dated, but the cleanliness is not an issue. Although you can't dine inside the hotel, there are two restaurants right outside, which is quite convenient.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing! We are delighted that you praised our service; this is the greatest encouragement for our team. We will continue to strive to provide you and every guest with a thoughtful and professional experience. We look forward to your next visit! Best wishes for your good health! Rooms Manager Chen Junrong
Swee Tiang Chiam
Penta Standard Twin Room
Stayed in May 2026
Other
4 reviews
8.0/10
Very good
Posted on Jul 4, 2026
Convenient location and transportation, the hotel has a elegant environment, and the staff are friendly and helpful. Definitely recommended! Overall, great! 👍
Original textTranslated by Google
Response from Property: 尊敬的客人, 感謝您分享入住體驗!我們很高興得知您認為酒店地點與交通便利,環境優雅,服務人員親切合作,並且值得推薦。您的肯定是我們團隊持續努力的最大鼓勵,讓我們更有信心為每位賓客提供舒適愉快的住宿體驗。 期待您再次光臨! 祝安康! 房務經理 陳俊榮
Guest User
Penta Standard King Room
Stayed in May 2026
Business traveler
18 reviews
10/10
Outstanding
Posted on Jul 6, 2026
The room size was just right. However, the breakfast vouchers were a bit of a hassle. If you lost them, they wouldn't be replaced, and you also had to eat on the specific date printed on the voucher. If the date expired, you couldn't use it either. This is mainly because they have a partnership with the restaurant next door.
Original textTranslated by Google
QQbukou
Penta Standard Twin Room
Stayed in May 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jun 19, 2026
The hotel was affordable and surprisingly spacious. It's close to the MTR station, which has a direct line to West Kowloon Station, and there's a bus stop right outside. My friend and I aren't too picky about hotels, as long as it's clean, safe, and a bit roomy, which this one was. There are restaurants and convenience stores nearby, and it's close to a police station, so we felt quite safe. The staff also spoke Mandarin and didn't treat us differently just because we're from the mainland. Overall, it was great, even though it rained the whole time we were in Hong Kong 🌧️. I'd definitely book again next time! ₍ᵔ・•・ᵔ₎
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback! We are delighted that you found the hotel affordable, the rooms spacious, clean, and safe, the location convenient, the surrounding facilities comprehensive, and the staff friendly. Your positive feedback is our greatest encouragement. We look forward to your next visit! Best wishes for your health! Rooms Manager, Chen Junrong
Guest User
Penta Standard Twin Room
Stayed in May 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jun 15, 2026
Facilities: Well-equipped
Cleanliness: Spotless
Environment: Excellent, with convenient amenities nearby
Service: Warm and polite
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your stay! We are delighted that you appreciated the hotel's comprehensive and clean facilities, and commended its excellent environment and convenient surrounding amenities, which provided you with a comfortable experience. We also appreciate your positive feedback on our service team, noting the warm and courteous attitude of our staff, which is a core value of our hospitality. Your praise is our greatest motivation to continue striving for excellence. We look forward to your next visit! Best wishes for your health! Rooms Manager Chen Junrong
Guest User
Penta Standard Twin Room
Stayed in May 2026
Couple
11 reviews
10/10
Outstanding
Posted on Jun 16, 2026
Finding a hotel with such great value for money in a prime location like Hong Kong is truly a stroke of luck. The room was spacious and well-equipped, complete with a mini-fridge and a safe. The transportation is super convenient; it's just a few minutes' walk to both the MTR station and the bus terminal, making it easy to get to Central, Tsim Sha Tsui, and even Macau. There's a supermarket and small eateries right downstairs. It's quiet, and the service is incredibly warm and helpful. Highly recommended!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback! We are delighted that you found the hotel to be excellent value for money, with spacious and well-equipped rooms, convenient transportation (close to the subway, bus terminal, and shopping malls), and restaurants and supermarkets downstairs. Your praise of the quiet environment and attentive service, and your strong recommendation, is our greatest encouragement. We look forward to your next visit! Best wishes for your health! Rooms Manager, Chen Junrong
Zhuangzhuang-Nicole
Penta Plus Triple Room
Stayed in May 2026
Family
2 reviews
9.0/10
Great
Posted on Jun 11, 2026
This hotel has an industrial vibe, and the decor feels really clean. The elevator is quite spacious. I booked a triple room, and the room itself was pretty big. My only complaint is that the hairdryer was difficult to use; it's fixed in the bathroom, and you have to press the switch really hard to get it to work, which makes drying your hair quite a hassle. On the plus side, there's plenty of space to hang clothes, which is great. Overall, it's a good stay.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your stay experience. We are delighted to know that you enjoyed the hotel's industrial-style design, clean décor, and spacious elevators and rooms. Your positive feedback on the coat rack area is encouraging. We look forward to your next visit! Best wishes! Rooms Manager, Chen Junrong
Zhongguowawa
Penta Standard King Room
Stayed in May 2026
Couple
3 reviews
10/10
Outstanding
Posted on Jun 17, 2026
Facilities: The industrial-style decor has everything you need, but you'll have to bring your own toiletries.
Hygiene: Pretty good, quite clean.
Environment: It's about an 8-minute walk from Tuen Mun MTR station, and right outside the station there are shopping malls like V city, which are great for browsing. There are restaurants downstairs from the hotel and banks nearby, which is really convenient.
Service: Concise and efficient, very good.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback! We are pleased that you appreciated the hotel's industrial-style facilities, clean and tidy rooms, and convenient location near Tuen Mun MTR station and shopping malls, with restaurants downstairs and banks nearby. We also appreciate your praise for our simple and efficient service. Please note that due to the "Controlled Disposable Plastics Ordinance," the hotel has stopped providing disposable toiletries; we recommend bringing your own or purchasing them at the lobby. We look forward to your next visit! Best wishes! Room Manager, Chan Chun-wing
heirang
Penta Plus King Room
Stayed in May 2026
Business traveler
74 reviews
10/10
Outstanding
Posted on Jun 8, 2026
The hotel's location is excellent, just about a 5-minute walk from Tuen Mun Station. The room size is quite good for Hong Kong, allowing access to the bed from three sides and plenty of space to open a 28-inch suitcase without any issues. Drinking water is available in the hallway. Overall, the room decor is cozy and looks relatively new. Breakfast is served in a local 'cha chaan teng' (tea restaurant) with set menus available.
Overall, it has its own advantages compared to the nearby Hotel COZi · Resort. If you prioritize room comfort, stay at Pentahotel. If you prefer a grand lobby and an on-site breakfast restaurant, then choose Hotel COZi · Resort.
I booked this room for a colleague, and they were very satisfied.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your detailed feedback! We are delighted to learn that you found the hotel's location convenient, the rooms spacious and comfortable, the design welcoming, and the water dispenser included. Your mention of the high level of comfort in the rooms and the fact that your colleagues were very satisfied with their stay is a great encouragement to us. We look forward to your next visit! Best wishes for your health! Rooms Manager Chen Junrong
Guest User
Penta Cosy Queen Room
Stayed in Apr 2026
Solo traveler
5 reviews
10/10
Outstanding
Posted on Jun 4, 2026
The room was spacious enough, especially the bathroom which was huge. The shower water was good, and the bed was incredibly comfortable, even more so than my own at home! The staff all spoke excellent Mandarin and were very friendly; the dessert shop they recommended was delicious. There are lots of great food options in the nearby V City. Being next to a police station and opposite a fire station, the hotel felt super safe. The bus stop, MTR, and Light Rail are all very close, making it convenient to get to Hong Kong Island and AsiaWorld-Expo. You can also take the Light Rail 'ding-ding' train to the beach. Everyone I met in Tuen Mun was so friendly, I really loved it here! I don't even want to stay on Hong Kong Island anymore.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback! We are delighted that you found the room spacious, the bed comfortable, the staff friendly, the surrounding area with its diverse dining options, and the convenient and safe transportation. We are honored to learn that you enjoyed Tuen Mun and have decided not to stay on Hong Kong Island again. We look forward to your next visit! Best wishes! Room Manager, Chan Chun-wing
Anonymous User
Penta Standard Twin Room
Stayed in Apr 2026
Family
14 reviews
10/10
Outstanding
Posted on May 27, 2026
Very convenience location which nearby metro station with clean and tidy. Front desk staff very friendly and beside the hotel hv a restaurant with good taste for breakfast and lunch
Response from Property: Dear Guest:Thank you for your kind feedback! We’re delighted you enjoyed our convenient location near the metro station, with clean and tidy rooms. It’s wonderful to know our front desk staff made you feel welcome, and that you appreciated the nearby restaurant serving tasty breakfast and lunch. Your satisfaction is the best encouragement for our team.We look forward to welcoming you again!Warm regards,Ken ChanRoom Division Manager
CookieChun
Penta Standard Twin Room
Stayed in Apr 2026
Couple
2 reviews
9.0/10
Great
Posted on May 25, 2026
Lovely boutique hotel, close to MTR which was very convenient. Also very close to the malls in Tuen Mun which was fantastic. A lot of choice in food at V-City mall which was just behind the hotel.
We were upgraded to a slightly larger room which was great. The air con in the hotel was superb after long days of sightseeing. Bed was comfy and room was clean. We played pool downstairs in the evening and that was quite enjoyable.
Happy with our stay.☺
Response from Property: Dear Guest,Thank you for your uplifting feedback! We’re delighted to know you found our hotel exceptional and very good. Your encouragement is truly motivating for our team to keep delivering the best service.We look forward to welcoming you back soon.Warm regards,Ken ChanRoom Division Manager
romisnd
Penta Plus Triple Room
Stayed in Apr 2026
Business traveler
12 reviews
10/10
Outstanding
Posted on Jun 15, 2026
This hotel is perfect for business trips. It's clean, tidy, and spacious, much more comfortable than the cramped hotels in the city center. Plus, the subway entrance is right outside, making transportation very convenient. There are also plenty of restaurants, supermarkets, and malls nearby to meet all your needs.
Original textTranslated by Google
Response from Property: 尊敬的客人:感謝您分享入住體驗!很高興得知您認為酒店非常適合商務出差,房間乾淨整潔、寬敞舒適,比市區酒店更令人放鬆。您亦讚許酒店門口即有地鐵站,交通便利,周邊餐飲店及超市商場齊全,能滿足日常消費需求。您的肯定是我們最大的鼓勵。期待您再次光臨!祝安康!房務經理陳俊榮
Guest User
Penta Standard Twin Room
Stayed in Apr 2026
Other
53 reviews
10/10
Outstanding
Posted on May 23, 2026
Had a fantastic stay! The hotel's decor is really unique, and the room was spotlessly clean and very comfortable. Highly recommend! Getting there from Hong Kong Airport was super easy too, thanks to the shuttle bus service.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your stay experience! We are delighted to learn that you found the hotel's decor unique, the rooms clean and tidy, and your stay comfortable, and you would like to recommend it. You specifically mentioned that there is a direct bus from Hong Kong Airport to the hotel, making transportation convenient and making your journey easier. Your positive feedback is a great encouragement to our team. We look forward to your next visit! Best wishes for your health! Rooms Manager, Chen Junrong