Guest User
June 4, 2024
We booked one night at the resort as our "mini moon" after eloping the day before and it was our first night away from our infant son. Unfortunately, our experience felt like a bait and switch. This was my first time at the resort but my now husband had stayed many times previously, which means he had an expectation of what our experience would be like based on previous stays. When we arrived at the resort, we were informed that the Yacht Club was now a members only experience, which was a huge let down since it was the entire reason we booked our stay at the resort in the first place. Of course, the resort is allowed to change its policies but there was zero information or communication about this change prior to our arrival, making us feel a little cheated. The front desk informed us there was a new pool we would have access to as a hotel guest, but it is a poor second compared to the Yacht Club. There are limited umbrellas and very little shade, which is crazy considering the Texas heat, and no bathrooms other than an upscale port-a-potty that smell bad as the heat intensifies. Additionally, we forced to leave the property for dinner that night because we couldn't eat at the Yacht Club, which was never communicated to us to begin with, and the one restaurant available to guests was booked for the night. All in all, it was a really disappointing experience that left us wondering what we were paying for. Luckily (or unluckily?), the power went out that night and so were were comped for our night, which was a bit of a relief. My advice to the resort is two fold: 1) Make it clear to your previous guests prior to booking that they no longer have access to previous amenities so they don't feel cheated when they arrive. We felt lied to that the change was never communicated on the website. 2) Figure out how you are going to continue to make the resort a special place that is worth the stay for hotel visitors. Many of the amenities that made it worth the money are no longer available, and a sub-par pool experience to replace the Yacht Club doesn't make it feel like a worthwhile experience.