Whenever I come back home to Philadelphia I always stay at this particular location because it’s near WaWa, Chase Bank, Chick-fil-A, Walmart, Starbucks, Home Depot, Willow Grove Mall and it’s convenient to the PA Turnpike….Unfortunately, this time was my last time staying at THIS location. I made my reservation a month in advance (through a Third-Party) and the evening after driving over 15 plus hours I arrive extremely exhausted and checked in… My first impression was it’s dirty, people were hanging around, cigarette butts everywhere, trash everywhere, and the lobby was dirty… The luggage dolly had dog hair on it, I was never told about the $100 deposit when I made the reservation……the first room I was given was Rm 111 it had dirty sheets, it smelled very musty and moldy…the second room I was given was Rm 104 it was not cleaned…the sheets were also dingy and there was feces in the toilet!!!! Clearly indicating it too was not properly cleaned…the 3rd room was Rm 134 it had cobwebs in the corners, I found out later that the shower backed up while I was using it and the toilet would run all night and NO I did not feel like changing rooms again! I just kept the bathroom door closed and kept the television on all night to muffle the sound… anyway the employee “Tresvor” (not sure if it’s spelled correctly) said that he was going to refund me my money for my inconvenience ($654 plus the $100 deposit) the next morning I received a phone call from the “manager” who told me that I was told in error about the refund and that I was only going to be refunded for only one night…an hour later I received another phone telling me about an audit and that I have to pay for my stay $523… this action and the employees error caused my bank account to be frozen which inconvenient me for 2 days! Now on a bright note: if you wanna stay at an Extended Stay America in Horsham, PA PLEASE stay at the one at 537 Dresher Road! The staff is nicer, the parking lot is clean, the outside is well maintained, the lobby is clean, it’s quieter and the room was immaculate!!!
104 Reviews