TownePlace Suites Philadelphia Horsham

Great place, friendly staff. pet friendly and they didn't single out bigger pups :) I would definitely recommend and use again!

There was no coffee served during breakfast. The breakfast

A friend booked this hotel stay. One of the worst hotels I stayed in. Initially we were very surprised at the dilapidated condition of the property itself (in comparison to the price rate). As we decided to make the best of the situation for our 2 days stay we were more disappointed by the room and service. The room was gloomy/no curtains/barely clean. Our bathroom bathtub water drain did not empty properly. We had to call the front desk. The same person that checked us in came to empty the drain. Apparently, they have no staff to accommodate guests. She was very fake and pretentious with excuses. Don't bother with the morning breakfast as they only serve artificial processed wrapped food items. The next day we were out all day to return to a room that had never been cleaned by housekeeping. Again, we called the front desk to complain and were met with the same pretentious fake front desk person; trying to dismiss the problem regarding the lack of service. We were told "housekeeping" forgot to clean. We said this was unacceptable. We were met with the excuse that housekeeping had already left for the day. Obviously, a lie since they probably have NO staff. We were told someone would bring clean towels and linens to the room. It seems like the rooms are only re-arranged when a guest arrive to give an appearance of cleanliness. I didn't appreciate the performative fake behavior of the front desk lady regarding this matter. Bottom line one of the worst hotels I have stayed in. Choose better.

Had to pay for parking ☹️. Sofa was supposed to be a pull out bed but wasn’t.

Weird brown stain on the curtains

The room was nice and clean. The breakfast was a disappointment because there wasn't much of a selection. Our family stayed in 2 rooms and both rooms had TV problems. The nighttime staff couldn't fix the TV issues.

Very cozy.

Very accommodating to an early check in. Very accommodating of a reservation change because of a storm coming in. Everything was clean, staff was nice.