Azoris Faial Garden - Resort Hotel

Very beautiful hotel right in the city centre, with amazing gardens very quiet and peaceful environment, with the best view to the bay of Horta and to the Pico mountain. Staff was friendly and helpful. I will definitely be back.

very good location and nice facilities like spa and heated indoor pool. very good view on the marina and the pico island.

The first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.

The room was very good with all the facilities.

The room was very oldfashioned. Cleanliness was disappointing due to some black strains in the bathroom. They should do some proper renovations. On the positive side the staff was friendly and the outdoor pool was open to use in month April already.