The Omni Homestead Resort

Staff is wonderful and customer service top notch. Spa service was excellent. Loved the mineral pools

Towels were dirty upon arrival, called the desk and new ones were immediately brought up, which was appreciated. Additionally, by the time I made it back to room I pulled the sheets down and they were full of dust on one side. Was a little surprised by this given the amount of money to stay there. Service was good, someone was always asking if we needed anything.

I stayed in room 7163. I arrived on Monday afternoon May 20, 2024 On Tuesday morning I had a cold shower. There was some heat in the water but very little. There was also an earwig that I killed in the shower. I went to the front desk to tell them of the issue. They said the issue would be fixed but never wrote down anything. When I returned to my room in the afternoon it was obvious someone had worked on the shower but the water was still cold. I reported the issue to an employee at the counter in the area above the theatre. She wrote down the information and said someone would fix the issue. Wednesday morning I again had a cold shower. I reported the issue to the front desk. I said I was willing to move rooms if necessary to get a hot shower. I had already repacked my luggage so I could move. They said there was another room available but made it sound like an upgrade. They quickly changed to once again fixing the shower. I said OK but I wanted a hot shower. When I returned that afternoon I took a shower that was lukewarm but still not hot. The next morning the shower had once again turned to cold. I decided to not take a shower since I was leaving. As I was finalizing my packing to leave a large centipede crawled up the bed linens and across the bed. I was very glad that I did not see it the night before. It probably would have prevented me from sleeping. I decided to leave it for the next unfortunate guest. The only way I would ever again stay at your hotel is if I am forced to attend another business meeting there. I will not be as cordial if the shower is cold.

Homestead is a little challenging to get to, but you won't regret the effort. An outdoorsman's paradise, I have never been to one place with so many opportunities to enjoy the beautiful Virginia scenery.

More than one elevator to the 1500 level was out of service for much of our stay. This needs to be fixed.

Thank you for an excellent, memorable stay.

A nice resort with a lot of amenities.

A short great stay, celebrating a combination birthday and anniversary. Staff great, surroundings beautiful, food excellant, wish we had more time.

Everything but the parking fees and the buffet fees were outstanding. There was no suitable guest parking and a $35 a day fee was just unacceptable. The same goes for the breakfast buffet - 40 plus dollars for a buffet which should have been complimentary. Other than that, everything was truly special.