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Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

The location right by the airport made it easy to catch my connecting flight without any stress. The room was clean and well-equipped, providing everything I needed for a short stay. The staff were friendly and accommodating, and the check-in process was smooth. Overall, I would highly recommend this airport hotel for anyone looking for a convenient place to stay during their travels.

It was a good experience except that the sheets were washed in a very toxic and strong laundry soap that kept me awake. Please consider using scent free soap for the linens. It dmelled so strong that I coughed. I loved the gym too. The staff were friendly and helpful.

Surprisingly one of the best airport hotel, the receptionist was so helpful even late in the night..the room is so big with awesome big bed. I would certainly like to stay much longer and will do soon. One to mention is excellent bar and awesome table tennis table.

A brief 3-night stay at this hotel was required as part of a regular six-monthly aircraft simulator training requirement; it was my first time at this particular hotel, but I have stayed at other Crowne Plaza hotels before, so I had a reasonable idea of what to expect. After a very prompt collection from the TGV station at Paris-CDG airport (only 5mins or so after telephoning the hotel reception desk), we all arrived at the hotel a few minutes later (even though the bus was approx three-quarters full, everyone was wearing a face mask and was considerate in spacing themselves out as far as practicable); the welcoming reception staff checked me in very quickly, also informing me that my IHG Rewards Club Card was registered on their system already - very clever !!! The whole of the ground floor was designated as an area in which face masks were to be worn, and all guests complied with the requirement. I was allocated a very spacious room on the third floor; despite the room having a balcony facing the main road, there was very little road noise so I was able to get a decent night's sleep each night, helped by a very comfortable bed with choice of pillows, plus an efficient air conditioning system to keep the temperature down and the airflow constantly circulating. The group with whom I was travelling ate in the hotel restaurant on the first night - despite the current pandemic, there was still a very reasonable selection of meals available to choose from, and the restaurant was approximately half full with socially-distanced guests; the food arrived promptly and was absolutely delicious - I have never had a bad meal yet in any IHG hotel.... On subsequent evenings, we chose to eat in the Roissy-en-France village - turn left out of the hotel main entrance and left again through a park and there is a varied selection of bistros, pizzerias, etc. after a 5-10min walk. The breakfast selection in the mornings was again reasonable, considering the pandemic - cereals, tea/coffee and bottled fruit juices were all self-service, any other food items were served by a member of staff to prevent over-handling by guests - all understandable and went a long way towards reassuring us that the pandemic was being treated as seriously as it should; on two occasions (including our return journey to the airport) we were too early to attend breakfast but the staff kindly made up ”Breakfast Boxes” with a selection of yoghurt, juice, cereal, cakes, etc. Very tasty and much appreciated !!! We booked the hotel shuttle bus on two consecutive days for transportation to the simulator complex approx 10mins away - on both occasions the shuttle left promptly and arrived for our return journey exactly when requested. I did not use the Health Suite this time, but certainly hope to do so the next time I stay here. All-in-all, I would not hesitate to stay here for either leisure or for future business trips.

good environment Facilities: very good Service: Very good, very good, very good Hygiene: Clean and tidy, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good Good, good, good, very good, very good, very good

Stopped for 1 night, chose as the nearest hotel to the airport to catch the flight in the morning. Depressed grey design, dirty carpets at the entrance, staff not wearing badge. The respiratory rooms were confused, our friends gave the key to the busy room, well that the guests we woke up (we settled at 1 hour of the night) closed the door to the chain. Our room was e-chaiter, stove, refrigerator. The designer was probably with a good sense of humor because between the sandwich and the head of the bed instead of the wall a big transparent window! It can be closed with a curtain, but! The curtain is located on the side of the room, that is, only the person in the room decides to close them or open))) is not much if you sleep a little bit, when the light is on in the toilet, the feeling that the light is on in the room above your head. The interior is scratched, scratched on the floor, table, windows go out to the parking and they are very dirty. No soap and shower hat, e. the soots are uncomfortable and they are few, part is located in the floor itself, there is over the e. the stove, but there is no bed. Breakfast is scarce, cruissant, toasts, jam, cheese, sausage, surprised plastic devices! In general, the hotel creates the impression of uncomfortable and unpleasant, one night can be stayed, but there is no desire to return here.

The location is very good and the transportation is convenient. The hotel is not big, but it is very clean. My colleagues were in transit in Paris and stayed for a few days. The hotel we stayed in was very cost-effective.

Arrived CDG via TGV for next morning's flight. No information on the hotel website about where to catch their shuttle, so had to take 45 euro taxi to hotel (more than the room cost!). Shuttle the following morning - you have to pay for it, different from previous stays - only stops at Terminal 3 (also different). This is a long and inconvenient distance - especially with baggage - to my departure at 2a (or anywhere in Terminal 2.) Definitely would not recommend staying here as long as the shuttle does not make any stop at Terminal 2. No air conditioning during the European heat wave. Did not use 24 hour check-in. (Note: hotel only seems to respond to positive reviews.)

We were 3 girls there for 3 nights, we stayed in bedroom 222 and we complained as soon as we arrived that we had found some used mans boxers in the wardrobe, to the reception. The guy in the beginning did not understand what we were saying but eventually said “we will send someone up” no one came. Next day we went to the reception and complains again. The girl was very nice and apologized and said it would be picked up. No one came again… It’s a very nice hotel, comfortable to stay a few nights, nice breakfast and the people are kind but this left us wondering if the bedroom was actually clean… which we saw that the floor was not but you can understand how we felt… Before we leave we left there a note.