Hampton by Hilton Hotels in Houston

Good location, right next to the downtown Meijiyuan Stadium, crossing the road is a Discovery Park and Convention Center, Toyota Stadium is 6-7 minutes walk. Next to the hotel is a small railway bus, which is very convenient for various transfers. There are two parking lots before and after the downstairs, very convenient, overnight $25 There is a steakhouse next to the hotel, which is not cheap. It is highly recommended to walk to another Phoenicia Specialty, supermarket hotel for 3 minutes, very special!

Hotel convenient to the airport with a shuttle. Rooms and lobby clean and neat as one would expect from a Hampton Inn. The 5 stars really belong to the front desk clerk and the shuttle driver the morning of my departure on 6/27/22. I was in Houston for an interview at the airport Marriott. I arrived at the desk that morning a few minutes later than I had scheduled for the shuttle and the front desk clerk (Aaron I think) said I would have to wait. I had left some time to get to my interview, so I was disappointed since I was less than 5 minutes late but it wasn't a big deal. Immediately Terry (I think) jumped in and said he would take me right now, which was so great! Nice flexibility and kindness Terry! But that's not the end of this story. I got to the airport Marriott and realized I left my watch in the room!! So, I called Aaron and explained I left my watch and asked if the shuttle driver could drop it off at the valet desk at the Marriott while I was in my interview. (I said the valet because I didn't want to ask him to have to come in the building.) Aaron was tracking with me that whole time. I didn't have to clarify or explain myself again even though this must have been a terrifically weird request. He just said ”no problem”!!! I thought I was going to have to beg and explain several times! During my interview I get a text from Terry saying he left my watch at the check in desk! So easy, I pick it right up as I am leaving the interview!! Problem solved by these two smart, generous, flexible, clear-minded men. That's great customer service and I am grateful to have been the recipient. Thanks men!!

Front desk staff member Alex was horrible in hearing me out as to why I had to use public transportation at 11pm after waiting for the complimentary shuttle because THERE WAS NO SHUTTLE AVAILABLE AFTER 9pm. I was informed that it was not available past 9pm when I called after landing at IAH. I asked Alex why the policy is not upheld that the shuttle is available until 11pm as stated on Expedia, or on special request via telephone. I even asked if a late checkout can be considered as possibly compensatory. Alex asked me if I called to request the shuttle, to which I responded yes I did. He then told me “you called at 10” with a very flippant attitude. I was very surprised since a few seconds ago he was unaware that I called but now proceeds to tell me that if I called at 10. I just ended the conversation and went to my room. I remain very uncertain about future stays here thanks to that uncouth, untrained encounter with Alex. His complete lack of sympathy, his tone and body language (rocking of his head while speaking) was very offensive and far from hospitable. Less than thirty seconds of interaction with Alex was enough for me to make that decision. Thankfully I was able to chat with the Manager about the experience and it is hoped that something will be done about it. Ms Sharon was an absolutely refreshing ray of sunshine when we came down the next morning. She is a gem. Her entire demeanor helped me to mentally shelf my experience the night before. The room was quite spacious, bathroom exceptionally clean. The complimentary breakfast was good.

Really nice hotel! Staff was nice, building was clean, room was excellent and the breakfast was also pretty good. Dennys is also in the same parking which is a plus if you’re looking for a late night snack! Would 10/10 recommend to friends and family.

Non-existent customer service, poor breakfast, watery coffee, dated rooms, no housekeeping (except on request), loud AC, unsafe feeling. Here is a short summary after staying at this hotel. I’m only giving 2 stars because there was no smell, and no bed bugs.

What I have always expected from Hilton - Excellence. We only had one issue but it was easily fixed - I love love love using the digital key but unfortunately it was not allowing for the gated parking to open it was showing unlocked but the gate didn’t budge, not for my car nor the 2 . But it was a simple fix came inside and the friendly front desk attendant got be a keycard as well as the parking pass to put in the windshield. The room of course was nicely put together and décor eye pleasing . Only slight gripe is do NOT get a standard room with double beds as it truly is for one person and the pillows are terrible I could not sleep at all and neither could my husband. Now let’s talk about breakfast (sigh) no waffles, no pancakes, juices watered down, no cheese nor picante sauce for eyes and a sign that states Happy Breakfast Starts Here - NEGATIVE

On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.

I checked in digitally. Chose a room. Then got a message on my Hilton app to stop at the front desk. I did. Checked in and they put me in a larger room. That was nice, BUT, they also charged me an additional $100.00. I went upstairs and checked my app again, looking for a digital key and noticed I was overcharged compared to my reservation. So I pulled up the confirmation email and went back downstairs. Vicento changed the rate to match my original rate. I travel for my job and get approval for reimbursement on hotel expenses before I arrive to the hotel. When the hotel changes the rate or adds fees not on the reservation, it messes with my ability to get reimbursed and sadly takes time to resolve. When I checked out 4 days later, they included a parking fee which isn't a lot, but unnecessary as this is a suburban hotel. The Courtyard next door charges the same parking fee, but the Residence Inn across the street doesn't. I never saw a security guy in the lot. I saw a review of 2 cars with wheels stolen and left on blocks in their parking lot. Had Hilton just been upfront with me, I would have left my car at work down the street and hitched a ride; which most nights, a coworker drove me to dinner and other places anyway. This hotel can do better. Be transparent. The room was nice and clean. Breakfast was just ok, despite very nice guys who work in the breakfast area. Just wished the food tasted better. I did not use the gym, but it looked ok. I did not use the laundry, but it looked ok too. Housekeeping left only decaf coffee with the coffee maker. Luckily, there is a Starbucks right down the street (within walking distance). This is a good hotel, but not in a prime location - and not worth a parking fee. There was a homeless guy living in his car in the parking lot under my window. Not sure why I had to pay for him to stay there. One night, he was up late (until 2 or 3am) cleaning out his car with the radio on. I should have photographed him. I'm going to try this hotel again, but I don't feel confident as I make the reservation. Come on Hilton. It felt like you changed my room rate to make a few extra dollars. If you book here, keep a copy of your reservation showing a breakdown of the room rate. No need to be surprised. If you don't like paying to park overnight in a lot with a homeless guy living there, then leave your car elsewhere and Uber it.

As an Honours member, I tried to stay at this place. The information. on the App advised the property accepts cash as payment. My choice of payment w a CC as a hold. I travelled to the place & was told cash was not accepted. Wow. No compromise. No offer of goodwill. Sorry. No cash accepted. In other words go to hell I don’t care what the app says and your Loyalty to Hilton. Pathetic communication on app. Pathetically poor customer service at the hotel and pathetic disregard for me, the customer, trying to stay at their hotel. With this experience , I may be reevaluating my participation in Hilton Homors

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