JW Marriott Houston Downtown

Absolutely loved the room only inconvenience is that they we’re fixing the street beside but other than that absolutely loved

not bad

The front desk and bellman were very helpful and friendly, otherwise this place needs a lot of improvements. Two nights in a row I had to remind them to clean the room, don’t expect an upgrade if you are a bonvoy or Amex platinum member which is usually given especially when the hotel is almost empty as it was during my stay. I have never stayed in such a JW. Marriot with poor attention to room details

Until this weekend, I had not had a bad JW Marriott experience. That streak is now broken. First, be advised that there is construction at/near the entrance of the hotel. It has made a dicey valet situation worse. And while you will get a VERY long email about the valet move, it's difficult to locate and the signage is bad. Also the relocated valet stand is just bad -- where we had our choice of WALKING THROUGH a labrynth of dumpsters on one side of the road, or the incredibly foul smell and waste water runoff of (hidden) dumpsters on the other side of the street. The valet service is pretty slow, and due at its relocated spot, now requires the valet folks to drive around the block (adding to the time it takes to get a vehicle). You are supposed to be able to text to add your car to the que for pick up. That worked for us on Saturday. But on Sunday morning, it did not, and instead we received a text back saying we needed to come down to the valet stand to request retreival of the car. We did, and since we were checking out, it was with all of our bags in tow. Once there, we were told it was going to be "quite a long wait", with absolutely no estimate provided, and only 2 guys shagging cars from the garage (one with zero amount of hustle). We waited for 45 minutes, standing on the corner with all of our bags. There was no where to sit. Fortunately the weather was decent as there was no awning or weather protection for us or the valet stand attendant. DO NOT RECOMMEND THE VALET SITUATION AT PRESENT. Self park, use an Uber/Lyft, or stay somewhere else. The room was also unfortunate. I often stay at JWs, and book a standard room. The "Poet" really did not meet my minimum expectation for JW standards. The room itself was coffin-like -- too small for the JW cost level. The TV was located in a bad spot. The curtains on the widow overlooking nothing did not close fully. The bathroom was a motel style bathroom with the sink exposed to the bedroom, and the toilet and shower stall in a WC. The barndoor of the WC both did not close fully, and had such a large gap on the back side (unrelated to the lack of closing) that you could clearly see whatever was happening on the toilet from the bed. Inside the WC was truly depressing, as the light was connected to a fan that rattled loudly, and the shower was old, small, and in need of renovating. At $450 for a single night, I shouldn't have to scrutinize the representative photos for potential issues. While the photos show the weird bed/window/kinda TV set up; they do not show the shower/WC, indicate that the sink is in the bedroom, show the tiny closet, or otherwise convey just how small and cramped this room is. At checkout, the front desk representative said the rooms were due for renovation. I would agree. And I wouldn't stay there again until that happens.