Crowne Plaza Houston Med Ctr-Galleria Area by IHG

The hotel was very clean, and the staff were attentive, making for a very comfortable stay. The room was spacious and well-equipped, allowing me to fully recover from my travel fatigue. The location is also convenient, and I would definitely like to stay here again if I have the opportunity.

I stayed on the 5th floor, and the large window offered a nice view. The hotel forgot to provide a hairdryer in the room, so I had to borrow one from a colleague. The room was quite spacious, and the mattress was high and a bit soft.

Absolute garbage. No bottled water or kettle in the room. The mattress was sunken on the first day. We asked for a room change on the second day and were given a temporary room instead, as shown in the picture!

Aside from one friendly guy at the front desk, the rest of the female staff were completely unhelpful and dismissive. Even more ridiculous, when I asked around 10:30 AM when the restaurant opened, they told me it wouldn't be open. I was confused and asked again if it wouldn't be open at all today, and they said yes. However, when I returned after lunch, it was clearly open. The hotel and restaurant front desk staff would practically only grunt one or two words in response to guests – it was absolutely outrageous.

The hotel is located near the city center. Parking costs $25 per night, but you can find free parking on the nearby streets. I stayed here for 5 nights, and overall it was okay. However, compared to other hotels in Houston at a similar price point, I probably wouldn't choose to stay here again. The elevators took too long, and the staff only spoke Spanish, no English.