Four Seasons Hotel Houston

Very nice and in room dining is wonderful and friendly staff and wonderful sta

A comfortable stay, but rooms were tired and I expected more from a four seasons. We were upgraded to a residents suite, which was just average quality. The communal spaces were comfortable and very nice. But overall I thought it overpriced, trading off brand name, but it didn’t deliver or meet expectations.

Being a long time Four Seasons fan & guest (this was stay 134), I have a particular expectation from the brand; and thats a very high standards consistently. From a “regular” 5 Star basis, this property hits all the marks; and is adequate. From a Four Seasons standard, it is one of the less special experiences I had -but is still far above a regular experience. I often get asked why I rate certain places so highly, and it always boils down to people & guest experience - not the hard product alone. If you are in Houston, cant go wrong with this place - just not a WoW experience.

For this price no full length mirror, no free water bottles in your room? Room service terrible: chicken wings so overcooked, rubbery, and tasteless, it seems they cooked them yesterday. For $25. And they “forgot” my order of a wine glass and brought me a bottle, hoping I’d accept a $125 bill for wings and a glass of wine. Try to watch movies and it turns out the digital feed is so bad you can’t see the movie for more than a minute. What a joke at this price. If I wanted takeout and Netflix on my laptop, I’d choose a motel.

the hotel seemed dated, the staff was wonderful especially the bellmen and housekeepers. the noise from outside the hotel was borderline unacceptable and I was on the 11th floor. I had to double check the window to see if it was open at first.