Name: La Quinta Inn & Suites by Wyndham Houston - Westchase
Address: 10850 Harwin Drive, Houston, Texas, 77072, 10850 Harwin Drive, Overseas, United States
Rating: 3.2

La Quinta Inn & Suites by Wyndham Houston - Westchase

La Quinta Inn & Suites by Wyndham Houston - Westchase Reviews

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Negative reviews

Worst customer service and hotel first the name is advertised wrong it is called Sonesta broken furniture leaking shower tub coffee maker in room with no coffee or water bottles we booked with breakfast there was NO breakfast offered at the site the area was closed I want my money back and refund

There was always a problem with the room when we checked in, which delayed our subsequent itinerary. It was originally said that breakfast would be included, but it turned out that it was not included. The soundproofing of the room was poor, and we could hear loud voices outside.

Advertised continental breakfast- had nothing. Got a suite and they couldn’t provide a blanket for pull out couch. Had rooms ready at 2pm but made us sit in lobby till 3pm before we could check In. Car was broken into. When I went to inform from desk the front desk attendant was no where to be found. Got cleaning ladies to find her and she appeared to be asleep in the back. She didn’t care about the break in. Electronics key cards are terrible. Had to go down and get the reprogrammed 3x. Stains on the sheets and pillow cases.

Very bad hotel at wrong location with bad service ,, wouldn’t book ever again

#negative #I was disappointed with the Value for Money, Corridor Soundproofing, Location, Nearby Shops, Soundproofing, Safety; 服务太差了

#negative #I was disappointed with the Value for Money, Corridor Soundproofing, Location, Nearby Shops, Soundproofing, Safety; The service is terrible

房間衞生整潔、空調温度穩定、熱水系統穩定，早餐豐盛、酒店交通非常方便。是理想的辦事住宿好地點，以後還會再住。

酒店比較老，設施較為陳舊，地理位置優越，靠近中國城，早餐還OK

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

All Room Types

King Room

2 Queen Beds Room

King Room With Accessible Roll-in Shower

King Room-Non-Smoking

Deluxe King Studio Suite-Non-Smoking

I have to say I had the worst experience ever. I always stay at a LaQuinta when traveling and I read reviews before booking and the reviews were satisfactory. First off the elevators were not working in which they did state on the app, but I informed them ahead of time if possible I needed a lower level room. Well when we checked in they gave a room on the 3rd floor so walking up several flights of stairs wasn’t in my plan. I asked if there was anything else available and they said no. I went ahead and kept the room thankfully my son was able to help me get up and down the stairs. The 3rd floor air in the hallway was not working so it was extremely hot so by the time I got to my room I was exhausted and saw a roach crawling over the outside door. We checked our room and didn’t see any but informed of the issue. First night was ok, the breakfast wasn’t the best. The second night the air in our room wasn’t cooling and we woke up in the middle of the night drenched in sweat so I called several times to the front desk and no answer so I had to walk downstairs and no one was at the counter at all. I attempted to write out a note to leave and eventually someone came and since they didn’t have another room like the one we booked they gave us separate rooms. One of the rooms my daughter saw 2 roaches crawling on the dresser and we had to call back down and have them find us another room. The attendant did and we were able to rest and try to enjoy the rest of our stay. The checkout was the worst I have ever experienced. The attendant was helping a young lady and I assume they didn’t have her info in the system, so about 5 people and myself were waiting in line to check out and she didn’t say not one word to any of us to even say she will be right with us. Then we were gathering all our bags from the room and was rushed out. I was so upset and really didn’t like my experience at this location at all.

We really enjoyed our stay room was very clean staff was always available when we needed. Staff was very professional and friendly. Look forward to our next visit! Cleanliness of room a plus, breakfast was a full meal not a continental breakfast.

Good location, close to Chinatown. Breakfast is simple. Good sanitary conditions. For this price, it's worth it.

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Discover 108 reviews of La Quinta Inn & Suites by Wyndham Houston - Westchase, rated 3.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

La Quinta Inn & Suites by Wyndham Houston - Westchase Reviews: 108 Verified Reviews Latest 2024 | Trip.com

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La Quinta Inn & Suites by Wyndham Houston - Westchase Reviews

La Quinta Inn & Suites by Wyndham Houston - Westchase

La Quinta Inn & Suites by Wyndham Houston - Westchase Guest Reviews