Houston Grand Hotel - River Oaks

The Houston Grand Hotel let me tell you about my 🛑 awful experience. Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious! Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount . I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues. 🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff. 🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel! Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?

For the most part, the hotel felt like a five-star experience. The front desk staff was wonderful—friendly, helpful, and welcoming. I was surprised that the hotel doesn’t have a small gift shop or offer basic necessities such as over-the-counter medicine. Housekeeping could also use some improvement. The valet service was just okay, although I do appreciate how hard the team works in the heat. Overall, I enjoyed my stay, but these areas kept it from being a full five-star experience for me.

The experience was very nice from the reception to the dining, everyone was extremely nice and accommodating. Will certainly book here the next time in Houston.

Jala is so professional loved her energy. I will be back again based just on how well she was. Definitely have the right person at the front desk!! 10/10

Arrived and had to wait in line only because they never issued by electronic key. Check in was okay. Hallways and rooms look 5 years past what should have been its renovation moment. Message light— called the operator and she said I had a breakfast letter. Told her I’d received at check in. 10 mins later light still on. Called again — she said there’s a second breakfast letter. Told her to have it sent up. Never arrived. Light stayed on. Called and said “please just turn it off. Food decent but scallops were awful. Frozen does that. Removed the cart and put do not disturb sign on door. 10 mins later houseman knocks. Incredulity. He knocks again. I asked what he wanted? He had brought toothpaste and shave kit. Told him that was in the room when I got here! And why would he knock when I’ve the DND sign on knob? Several miscues in first 1.5 hours. If decor had been anything better than that which would he used in a funeral home, they’d get a break. Also electronics are anachronistic. Need more modern chargers and a gut rebo!

Must ask for Nyemah!!! Very professional, attentive and helpful. Exemplary!!!

This hotel is gorgeous in every way. Every detail is taken care of, and all of the staff are polite, helpful, and friendly. The rooms are very spacious and well-appointed. I would highly recommend booking this property.

Been coming to tea for over 15+ years here. Had a good experience but disappointed that they didn't keep the level of the St. Regis , especially since the price is the same if not more. The actualTea itself is different but they are looking to find comparable ones to replace the' St. Regis' blend. A few tweaks would really help the overall experience. 1.) When the harpist takes a break; play overhead music 2). do not serve scones on same plate as dessert to conserve plates as there isn't enough room on plate 3) Fix outside water feature and have running or replace (current eye sore) 4) return fresh flowers to side tables 5) do NOT have your guests box their own leftovers 6) take off the gimmicky flowers/butterflies/decorations on desserts as the cheapen the dessert and are not needed since they taste great without. 7) validate parking for tea guests since they are paying for a premium experience. Overall the tea sandwiches, scones (although smaller) and desserts are still excellent and will continue to come just wishing they would maintain the standard of excellence the tea room has been known for.

Loved this hotel! I am actually looking forward to returning again. Thank you John and team. What an experience!