West Lake Garden Hotel

West Lake Garden Hotel Reviews

West Lake Garden Hotel

No.10 Huancheng West 2nd Road, Huicheng District, Huizhou, Guangdong, 516001, ChinaView Hotel Details
West Lake Garden Hotel
West Lake Garden HotelWest Lake Garden HotelWest Lake Garden Hotel
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West Lake Garden Hotel Guest Reviews

4.7/5
Outstanding
1709 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1709)
Positive reviews(1691)
Reviews with photos/video(411)
Convenient for shopping(115)
Secluded lake view(101)
Delicious breakfast(86)
Friendly front desk staff(52)
Tasty coffee(11)
Negative reviews(17)
Guest User
Deluxe Lake-view Queen Room
Stayed in Jul 2024
Family
6 review
4.7/5
Amazing
Posted on Jul 30, 2024
Perfect location! Just cross is west lake main entrance and next block is walking shopping street area . Also easy access to others sightseeing spots. Front desk staff polite with efficient check in and out process. Highly recommend this accommodation to others!
6/11
Response from Property: Thank you very much for staying at Xihuli Hotel and recognizing our service, and for using your precious time to share your feelings. Xihuli Hotel is a business resort hotel that combines business and leisure. The hotel has complete facilities, including self-service laundry and gym, robot food delivery service, conference venue rental service, and a newly established self-service coffee and tea area in the lobby for guests to rest and enjoy. Thank you again for your affirmation of the hotel. We will continue to update facilities and equipment to give our distinguished guests a better stay experience. Half of the city is mountains and half of the city is lakes. The scenery is endless in Xihuli. We sincerely look forward to meeting you again on the shore of West Lake!
monstergal
Deluxe Lake-View Twin Room
Stayed in May 2024
Travel with friends
8 review
3.5/5
Posted on May 20, 2024
Location is very good as close to shops and scenic spot. Rooms have nice view of the famous West Lake. Clean and spacious. Value for money.
Response from Property: Dear guest,We are truly grateful for your positive review. It's wonderful to know that you found our location so convenient, being close to shops and the beautiful scenic spot of West Lake. We strive to offer rooms with great views, and we're glad you were able to enjoy the sight of the famous lake. The cleanliness and spaciousness of our rooms are aspects we take great pride in maintaining. We also aim to provide good value for money, and your recognition of this is much appreciated.Thank you again for your kind words, and we look forward to welcoming you back in the future.Best regards,
Guest User
Superior City-view Twin Room
Stayed in May 2024
Family
14 review
4.5/5
Great
Posted on Jun 3, 2024
Room size is OK. Beds are good enough. Across westlake. Lobby has good coffee and tea refreshments. Abut small for lobby
Response from Property: Dear Guest,Thank you for your feedback. Glad you liked the room size and beds. Sorry about the small lobby. Looking to improve. Hope to see you again.Best regards,
Lim fu hwa
Superior City-view Double Room
Stayed in Apr 2024
Couples
28 review
5.0/5
Outstanding
Posted on Apr 17, 2024
It is a very nice hotel, very near to west lake, just infront of the west lake east door (dongdamen), it is also beside the walking street of Huizhou commercial pedestrian street, a lot of shopping. The room is big, renovation also new, it was an old hotel took over by a new company. Buffet Breakfast is very nice too. Lobby got free coffee and tea everytime welcome us back.
Response from Property: Thank you so much for your wonderful feedback! We are delighted to hear that you had a pleasant stay at our hotel. We take pride in providing a great experience for our guests, and your kind words motivate us to keep up the good work. We look forward to welcoming you back in the future.
Guest User
Deluxe Lake-View Twin Room
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on Apr 10, 2024
Very good location. Nice to have evening walk of west lake after dinner since the entrance is just opposite to the hotel
Response from Property: Dear customer, thank you for your kind comment. We are delighted to hear that you appreciate the location of our hotel. The fact that you can enjoy an evening walk by the beautiful West Lake after dinner is truly a wonderful advantage.We look forward to welcoming you back again in the future.
Guest User
Deluxe Lake-view Queen Room
Stayed in Dec 2023
Business travelers
1 review
2.5/5
Posted on Dec 28, 2023
Very bad central air conditioning, the weather is hot and preset warm Aircon which hardly to sleep well. Very bad experience we never attempted previously
Response from Property: Dear guest, thank you for your comments. We are very sorry to have caused you trouble. We will reflect on and improve our services. We hope you will come again and give us a chance to apologize.
Guest User
Superior City-view Twin Room
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 8, 2024
Great price, great experience
Response from Property: Dear guest,We are truly grateful for your positive review. It's wonderful to know that you found our location so convenient, being close to shops and the beautiful scenic spot of West Lake. Thank you again for your kind words, and we look forward to welcoming you back in the future.Best regards,
TY
Quadruple Gaming Lake-View Room
Stayed in Mar 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Superb service. All request fulfilled.
Response from Property: Thank you for your recognition! I'm happy to help you. If you have any other needs, feel free to let me know and I'll do my best to assist you.
Anonymous User
Deluxe Lake-View Twin Room
Stayed in Nov 2023
Solo travelers
2 review
4.0/5
Very Good
Posted on Nov 20, 2023
Great location. Value for the money, closed to everything.
Response from Property: Thank you very much for choosing WESTLAKE GARDEN HOTEL and for your recognitian of our services. We really appreciate you taking the time to shre you feelings with us. We look forward to seeing you again at the beautiful WestLake.
Guest User
Superior City-view Double Room
Stayed in Jan 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 9, 2023
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PiaoliupingGZ
Executive Lake-view Double Room
Stayed in Sep 2024
Booked for others
89 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Close to Huizhou West Lake, good breakfast. The lake view room has a good view. The parking lot is quite tight. The service and facilities are pretty good. It is an old building renovation, but the equipment is updated.
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6/7
Response from Property: Thank you very much for staying at Xihuli Hotel and taking the time to review for us. We are very happy that you can enjoy a good breakfast and the beautiful scenery of the lake view room. We will find a way to optimize the parking lot. We are very glad that the service and facilities are recognized by you, and we will continue to maintain them. Looking forward to your stay again. Half of the city is mountains and half of the city is lakes, the scenery is endless in Xihuli. We sincerely look forward to meeting you again on the shore of West Lake!
Sun7311
Deluxe Lake-view Queen Room
Stayed in Sep 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Sep 28, 2024
I have been to Huizhou many times. This is my first time staying in this hotel, which is just opposite the West Lake. The location is very good. The hotel provides duplex parking spaces. You can see the West Lake from the room. There are many shops on the street below. The shower room and toilet are separated, clean and comfortable. I will choose this hotel next time I go to Huizhou.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Xihuli Hotel and taking the time to review for us. We are glad that this is a new and wonderful experience for you in Huizhou. We are very pleased that the location of the hotel satisfies you, and we are very pleased that you approve of the duplex parking space, the room with a view of West Lake, and the clean and comfortable facilities. We look forward to your next visit. Half of the city is mountains and half of the city is lakes. Xihuli has infinite scenery. We sincerely look forward to meeting you again by the West Lake!
小熊丹尼
Superior City-view Double Room
Stayed in Sep 2024
Family
33 review
5.0/5
Outstanding
Posted on Sep 28, 2024
The room smelled a bit heavy from cigarette smoke, after all, smoking is only allowed in the bed. Everything is okay. There is a restaurant downstairs with a good breakfast. The location is at the east entrance of West Lake, with a pedestrian street on the side, which is very good.
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Zhizhiyaya
Deluxe Lake-View Twin Room
Stayed in Sep 2024
Family
10 review
4.5/5
Great
Posted on Sep 8, 2024
This side view of the lake is really great. The main entrance of the hotel is right across the lake, making it very convenient to go anywhere. Breakfast is very good for a hotel in this price range. Overall, the price/performance ratio is okay.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Xihuli Hotel and recognizing our service, and for taking your precious time to share your feelings. Xihuli Hotel is a business resort hotel integrating business and leisure. The hotel has complete facilities, including self-service laundry gym, robot food delivery service, conference venue rental service, and a new self-service coffee and tea area in the lobby for guests to rest and enjoy. . Thank you again for your affirmation of the hotel. We will continue to update the facilities and equipment to give our valued guests a better stay experience. Half city is surrounded by mountains and rivers, half is a lake, and the scenery is endless. We sincerely look forward to meeting you again on the banks of the West Lake!
Weiliangweilan1
Superior Family Friendly Suite - City-View
Stayed in Aug 2024
Family
10 review
4.8/5
Amazing
Posted on Aug 29, 2024
On the urban rail to Huizhou, a friend suddenly said to join this journey. I searched for the most suitable parent-child room type in Xihuli, and I immediately booked it without saying anything. It takes only 7 minutes to walk to the hotel after exiting Xihu East Station. The hotel parking lot is also a popular check-in point. The hotel lobby is very considerate and equipped with tea bags and coffee. I booked a parent-child yellow duck parent-child suite with two 1.8-meter beds, no slide, and a small tent. The children were very excited. The room was clean and tidy, the pillows were very comfortable, and the shower gel and shampoo were not bad. The buffet breakfast was unexpectedly good, because I had searched many rooms of the same price in the city before, but they did not come with breakfast. Finally, I have to praise every waiter, who greeted us with a smile and made us feel at home. Now that the urban rail is open, Huizhou West Lake is indeed suitable for our citywalk, and I will choose Xihuli next time.
Original TextTranslated by Google