GGuest UserThe location was great, right next to the beach. However, we experienced several issues during our stay.
First, there was sand on the floor tiles while we had just entered the room barefoot. Also, there was no hot water in the shower. Then, at 9:15 in the morning, the staff knocked on our door twice to wake us up, claiming there was noise coming from our AC outdoor unit and asking us to turn the AC off. After half an hour, no one gave us any update, so we had to call reception ourselves. They had no clue about the situation and told us they would look into it.
Around another 15 minutes later, we received a call saying the AC issue had been resolved and that we could turn the AC back on. Later, while we were using the washroom, we discovered there was no water supply. We had to call reception again and were informed that the water would return in another 5 minutes. We ended up waiting inside the washroom until the water came back.
Until we checked out, we did not receive any apology, nor was any alternative support offered while we were experiencing the issue.
Show more