Name: Four Points by Sheraton Charlotte - Lake Norman
Address: 16508 Northcross Dr, Huntersville, North Carolina, 28078, 16508 Northcross Dr, Overseas, United States
Rating: 4

Four Points by Sheraton Charlotte - Lake Norman

Four Points by Sheraton Charlotte - Lake Norman Reviews

Four Points

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Positive reviews

Reviews with photos/video

Clean , and cozy  all employees very friendly

服務態度非常好，11點到酒店也給辦理入住。就算早餐種類少了點，整體態度好，房間也很安靜，周邊吃飯也很方便。

The service attitude is very good, and I can check in at 11 o'clock when I arrive at the hotel. Even though the breakfast variety is a bit lacking, the overall attitude is good, the room is quiet, and it's very convenient to eat nearby.

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Non-smoking room

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Chinese

All Room Types

Traditional, Guest room, 2 Double

Traditional Two Double Room

TAKE THE TIME TO READ, LONG BUT HONEST ... I chose this location because of its proximity to Birkdale Plaza and to my sister.  We stayed at this location April 7 - April 12, room 310.  After spending over 18 hours in the airport, arriving to the hotel after midnight, I just wanted to come in and lay down.  Instead, I found myself trying to get the AC/Heater system to work.  Our room, 2 full size beds, VERY small for four people but we made it work.  The room was VERY STUFFY and being that I am going through the changes of life, I really depend on a working AC/Heating system to keep the air circulating between my hot flashes, sweat break outs that then cause me to be cold, this unit was NOT it.  I was simply miserable.  The room was okay clean, AT FIRST SIGHT, I've seen better rooms that were cleaner, the lobby was okay.  Nice was nice and welcoming.  From April 8 until we checked out, our room was NEVER CLEANED.  Every day that we were there we had to ask for towels.   Monday, the day after Easter, I asked when our room would be cleaned, I was informed every other day, which I get AND gave them an extra day because of the holiday.  BUT when Tuesday came and we got back to our room STILL not cleaned, I had it.  5 days, our room was not cleaned, stuffy room with terrible AC/heating unit.  We ended up making our own beds so it looked as decent as it could, kept our trash centralized and our dirty towels were stacked in the corner next to the toilet in the bathroom.  We used A LOT of towels over the course of 5 days.  It was my intention to email the corporate office about this BUT I am unable to locate any corporate information.  Frankly, I am surprised this location is still open and that it does not have any creepy crawls because of the lack of house keeping.  Gym was nice and so was the pool.  We utilized both of those to get out of our stuffy dirty room.

During check in the lady at the desk acted like she was doing me a favor getting a room (I made the reservation online prior to arrival). When I got to the room the A/C was making a high pitch noise (never would have been able to sleep) . After making my way back through all the furniture in the hallway and back downstairs the same person told me ”I guess I will have to give you our last room (again acting like it was a big deal. I was so tired I did not even look at the room. When I got in the shower the next morning there was mold all over the ceiling and wall by the shower and the ceiling is coming apart and flaking off in a large area by the shower. When checking out I was never asked how my stay was. I travel a lot for work, and this was the worst experience in a long time.  

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23.5km from Concord-Padgett Regional Airport

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Discover 105 reviews of Four Points by Sheraton Charlotte - Lake Norman, rated 4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Four Points by Sheraton Charlotte - Lake Norman Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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