Delta Hotels Huntington Downtown

Always a wonderful stay. The room is always clean, floors are clean, bathroom is clean, staff is always friendly. The bed is always soft as well as the towels. The front staff noted that we had a long drive and comped my husband and I a free breakfast each which we greatly appreciated. It’s in a good central location to entertainment as well since it is next door to Pullman Square and across from a ***** of several great restaurants. There is also a nice park on the river just a block away. Also, if you like Cajun food, there is a restaurant a short walk away called “Gumbo Stop Cafe” that I highly recommend.

Clean the room

March 17, 2024 On March 9th, 2024, we arrived at the Delta Hotels by Marriott located at 800 3rd Avenue in Huntington, West Virginia for a three day stay. We had reserved the Executive Suite and paid in full at the time of reservation through Orbitz (3rd party) on February 26, 2024. However, when we arrived at 2pm on March 9th, we were informed they had no more of the Executive Suite rooms available. There was no prior notice that we had been bumped. We were offered a lesser room that didn’t meet our needs and $10.00 dollars off our bar tab (we don’t drink). After we refused, we were offered accommodation elsewhere that also did not meet our needs. And this is the second consecutive visit to this Marriott location that this happened to us…see below. On August 20, 2023, we arrived at the Delta Hotels by Marriott located at 800 3rd Avenue in Huntington, West Virginia for a five-day stay. We had reserved the Presidential Suite directly with Delta Hotels & Reservations on February 28, 2023. However, when we arrived, again, our reserved accommodations were not honored by Marriott. Again, no prior notification given. We were offered lesser accommodations or a room elsewhere in West Virginia that, again, did not meet our family needs. On both occasions, we traveled 11 hours. Arrived at the location early at 2:00pm and was tired after the long drive from New York. We come to visit our adult children and grandchildren and this Marriott location is conveniently 10 minutes away from them. It both surprises me and infuriates me that Marriott as a brand would do this to any customer...especially a repeat customer. We ‘book’ our needs based on who might accompany us on a trip. The fact that Marriott or Orbitz, upon realizing their mistake, did not sufficiently work to make things right with us is unconscionable. And Marriott offering a $10.00 dollar bar discount is insulting. This experience by Marriott is unacceptable. See Marriott’s vision and mission statement below: We Pursue Excellence Our dedication to the customer shows in everything we do. Marriott’s reputation for superior customer service dates back to J. Willard Marriott’s original goal for his business: “good food and good service at a fair price.” We take pride in the details—every day, in every destination worldwide. Marriott Mission Statement | Vision | Values | Strategy (2024 Analysis) Written by Briana Parker | Last updated: Jan 27, 2024 To be the World’s Favorite Travel Company.” To achieve the monumental success in the service industry on a global stage, the founders of the Marriott International thought it was best to put forth a vision so simple that it was not only easy to implement but also follow throughout the organization. The goal of the company is very simple – to leave a legacy of excellence in the service industry. Marriott International aims to be the favorite travel company for the masses throughout the world. It was this vision in addit

Great property. The only negative was the pool area has a funky smell, and the hot tub wasn't very clean.

it was very clean

Everything was very good except the alarm clock. It went off at 6 AM and I tried to turn it off, but 10 minutes later, it went off again, I turned it off and 10 minutes later, it went off again. We couldn’t find anywhere on the clock that you could turn off The alarm. None of us needed to get up at 6 o’clock, but the alarm changed all that. I did report it to the front desk, so hopefully they change the clock.

Very nice hotel, conveniently located to the theater I was attending. Great breakfast.

Easy check in great location

Knocked on our door at midnight to wake us up and move us to another room and then we had to move to another room again.