Hampton Inn & Suites Huntsville

Great stay as expected

I was really surprised by the negative reviews I saw of this property. I stay primarily at Hilton properties and this exceeded my expectations of a Hampton. I booked last minute since I was not up for battling the houston traffic after a day of hiking. The price point was what I expected and I was able to check in within 10 minutes of booking through the app. They don’t have the digital key option (yet) but I was fortunate to find no line at the front desk and was greeted by Tonya, who assisted me with a friendly smile and offered me some waters and snacks. The room was quiet, clean and quite comfortable. I also was able to enjoy the pool for a bit before heading to Buffalo Wild Wings for dinner. Great stay and I would recommend to anyone who is looking for a clean, safe and comfortable option while on the road.

Clean, quiet (though full), good breakfast, good staff. Great location -adjacent to shopping mall with tons of eating choices!

The hotel was good we have stayed here before and thought it was wonderful. This time the room was still comfortable but the heater was noisier. We ended up turning it off. But I think this is just the room that you get because have not noticed in the past

I don't like that there are no microwaves in the rooms. For this reason, I will not choose Hampton again.

Great staff with a friendly greeting. Site was clean and well maintained. Breakfast was very good, hot, and ready

Sometimes things happen in life that are out of your control. It's how we react to them that can really make a difference. We arrived late in the day and were exhausted from work. We pretty much went to bed right away. In the morning, I realized we didn't have any hot water. I told the gentleman at the front desk. He just said he would write up a ticket when the maintenance man came in. He was friendly enough but had to prodded before he even apologized for the inconvenience. I received a text message asking how my stay was going and telling me that they email a receipt when I departed. I don't know if all guests get this text message or if it's only for diamond members. There was no mention of the lack of hot water in the text. I responded and asked if this was a real person or if the message was AI generated. Someone replied and said she was an actual person. I asked if she knew we had no hot water and she said she did. She said she saw the maintenance ticket. I told her that would be too late for us as we had two get on the road and so we had to take cold showers. Still no apology! Later I received another text from someone else. I later found out that this was the general manager. She did apologize in her text. Maintenance came to our room as we were packing up to go downstairs, grab a bite to eat, and leave. I asked if he could just wait until wen left as it was too late for us, we had already showered in the cold water. I ran into the maintenance guy again in the breakfast room. We had another conversation and I said I hope I didn't sound rude. I explained to him that it was too late for us so it was better to just wait until we left and fix it to help the next person. I saw the lady at the front desk heard our conversation. I know they knew what we were talking about. Still no-one came over to speak with us in person. When I checked out all that was said to me was "Do you want a printed receipt or should I email it?" I asked her if she knew we had not hot water and she said she did and she did now say she was sorry about that. There was no mention from anyone about discounting our room, or maybe some extra Hilton honor points or something. Just..... nothing! It left such a bad taste in my mouth as we left the property. After we left, I decided to text the number and explain how I was feeling. I told her that I was disappointed that no-one ever actually spoke to me in person. I got another text message that I thought was very rude. Half of it was in all caps. I responded and told her that I felt like she was yelling at me with all of the capital letters and I hoped she had a nice day. She didn't respond. I have stayed at many Hampton Inn properties across the globe and I have never been treated like this from management. Tonya, if you are in fact the general manager, you have a lot to learn about customer service.

The room was exceptionally clean and staff was friendly. I will definitely stay here again.

Got a call day of checkin stating that they never received payment from *******, so if I wanted to keep my reservation they needed cc payment over the phone. Staff, Donna, told me to handle issue with *******. I had to argue and handle issue myself even though Hampton staff knew what the issue was in regard to virtual card from *******. Breakfast was horrible. Even the yogurt was inedible due to them serving it frozen. Coffee was super weak. We didn’t have a phone in our room, the bathroom door was very difficult to slide open and close, and I found a quarter size cookie crumb upon entry to our room first day. The late night front desk workers were very nice, but we will not be staying at this Hampton Inn next time we are in town. We have used ******* for 15 years with no issue, and this was like pulling teeth to get resolved with us doing the majority of the legwork. If you don’t want to use ******* at your hotel, don’t offer it. Telling me “this is why we don’t recommend using third party to book” after I’ve already booked at your hotel is completely nonsensical and useless information. Totally unimpressed overall but the payment issue was incredibly frustrating.