Holiday Inn Express & Suites Huntsville West - Research PK Reviews

I didn’t get the size bed that I paid for. When I called down to the front desk the lady lied to me and said they were queens, but in the morning when I checked out they confirmed to me that they were doubles. I said I paid for queens and the only thing they said was “sorry about that”. They didn’t offer to fix anything for me. The ladies at the breakfast however were wonderful!

Hotel was exceptionally clean. Front desk staff and breakfast attendants were very friendly and helpful. The only thing that I was disappointed with was the housekeeping department service. The third day I was there housekeeping did not show up at all. I left the room at 11:00 and made sure the do not disturb sign was not on the door. When I returned at 6:00pm, no one had replaced towels, made bed or emptied trash. Was very disappointed. Overall the hotel was very nice and would stay here again. Hopefully I would not encounter the same problems with the housekeeping department.

All the staff was very accommodating and outgoing especially the ladies working in the dining area!

I had a two night stay for a conference in town. Check in crew was so kind and friendly. Room was great and clean. Breakfast was a good balance; don't miss the little cinnamon rolls!

The staff was very professional. The checkin was quick, and the hotel is in a great location.

Clean, spacious and perfect home seat from him for a family of 5

I love this property. Staff is always nice. I enjoy my stay every time I come.

Wonderful stay. Clean and comfortable. Staff was amazing in the dining area.

Beautiful and quite. Receptionist/desk clerk very friendly. Breakfast staff helpful and very friendly and smiling and a pleasant person in the morning and entertained my friends 9 month old son. Great place!

Property was safe, clean, well maintained. Good free breakfast included. Bed was comfortable.

It was a great location and the pool was a bit chilly. We were hoping for a hot tub but didnt know until i got there there wasnt one. The beds were very firm. Overall a good stay

I hade a bed that had holes in the mattress that was a terrible to sleep in.

Stayed for only one night, but will definitely return on future visits. Very comfortable beds and pillows, spacious room, excellent shower, quiet location and very nice hot breakfast.

Clean room and hotel. Close to shopping areas and restaurants. Hotel staff were very friendly and helpful. It was a pleasant stay.