ITC Kohenur, a Luxury Collection Hotel, Hyderabad

Was very clean and best hotel in hyd

The food was the best and service was great especially the quality of food and varieties of starter in vegetarian was great and the cleanliness was there and the Chinese was more better could've put some more to main course especially something authentic I'm pan Asian

Excellent Ambience. Very friendly and helpful staff. Entire team made sure that the event went smoothly and to our satisfaction specially Gopi and Arun were very helpful and efficient from start to finish. Chef Jamal and Pastry chef Pushpender were very good. Food and cake were flavourful and delicious. Thank you so much for making it a very special night for us— a night we will always remember.

Where is the luxury, and does it even feel responsible? Our recent stay at ITC Kohinoor was marred by a problematic check-in process, which set the tone for a disappointing overall experience. We booked the hotel through the BonVoy app. My husband is a platinum member of the group. You cannot book a reservation through the app if you do not secure your credit card details. Was surprised when the hotel requested a pre-authorization on our credit card. This was a first for us, despite staying at numerous Marriott properties. Although unexpected, we were okay because we had to pay for it anyway. The Luxury Hour: To our dismay, nothing was remotely luxurious about this hour! This concept failed to deliver any sense of luxury. Without delving into every detail, it was clear that this offering fell short compared to other hotels, even within the ITC group. The Pavilion Restaurant—We went to the Pavilion restaurant and asked what time the buffet started. The concept of eye contact does not exist in this hotel. the staff member at the Pavilion restaurant didn’t bother to make eye contact, and she was engrossed in her computer as she responded. Inquiring about the Peacock Bar resulted in the same lack of engagement, with her pointing to the bar without looking up. Her demeanour was dismissive and unfriendly. Food at the restaurant:- Typically, chefs in high-end restaurants interact with guests, gather feedback, and occasionally prepare special items. However, during our entire stay, we never saw the chef at the Pavilion. Probably, they knew their food was below average. The food was disappointingly bland, especially considering we were in Telangana, known for its fiery cuisine. When I requested chili sauce for my dim sum, the staff initially said they didn't have it. After noticing my reaction, they eventually brought some pickles instead, which was laughable given ITC's reputation for excellent Chinese cuisine. My husband's laughter was the only highlight in this otherwise disappointing dining experience. ITC has one of the best Chinese (at least in Delhi) Yi Jing is one of my favourite Chinese restaurants. I love Chinese food, and I have tried almost every single restaurant that serves Chinese food. Without a doubt, I can say Yi Jing, Sheraton Delhi is the best Chinese restaurant. With such a legacy, ITC Kohinoor serves me Dim sum with pickles. The SPA: The spa experience was equally frustrating. The staff either didn't understand English or chose not to respond to customer queries. Moreover, they were rarely available to address any concerns. There were numerous other incidents that contributed to our dissatisfaction, but I’ll refrain from listing them all. To sum it up - the trip was disastrous. Every single staff attitude was wrong. The only people who were grounded and were smiling were the housekeeping staff / the guards / the janitor! My question remains: Responsible Luxury – Is this a joke? Last but not the least. Pls see the quality of t

We had a business event conducted at ITC kohenur and the staff was very cooperative in organising the event and special mention to Akhoy as he was helpful during the event. With this experience We would plan to conduct our future events at this venue

I had the privilege of staying here on my FIRST EVER visit to Hyderabad. The moment I stepped inside, it was like WOWWWW! The hotel is absolutely gorgeous with a beautiful lobby, restaurants surrounding it & their fabelle shop. Then I went to my Executive Club double room and that feeling of WOWWW grew even more stronger. WHAT A ROOM IT IS!! Soooo big with such beautiful interiors. The washroom is superb with wooden themed interiors. The room in itself is a monster with just picture perfect bedding, sethi, work station & what not! The Minibar is stacked (Still most hotels don't have it since Covid). Talking about the other things, The POOL is infinity! The views in the night are amazing from the pool with all those tall corporate towers visible in the backdrop! The location is of course, MIND-BOGGLING! The breakfast next morning was as good as I have ever had anywhere! Yeah, literally! Soooo many options, soooooo many cuisines it had EVERYTHING. You name it, they had it! Simply loved my one-night stay & it was just as good as any other I've had! TEN OUTTA TEN!

Mr kajol is very good person … and very humble… amazing stay and food also… we stay at top… amazing view from my room also.the pool view is also good we did spa session also the smell was amazing there.. they give us complimently drink also.. thank you

Lots of small things add up to best imaginable hotel stay. Someone in the elevator lobby to make sure the key-card operated elevator experience worked smoothly , dealing with things rapidly and thoroughly, walking every guest to the room abd showing genuine concern. The best staffs with great hospitality. Would love to come back here.

This was my first visit here at ITC Kohenur and the high quality of service and attention to details is just amazing. The staffs are amazing and the rooms have been comfortable and immaculate. We would love to be back here again. Highly recommended hotel!!!!