Guest User
February 29, 2024
The room was booked by my employer for a one night stay. I arrived to check in at around 6.30pm and was asked if I wanted breakfast. I confirmed that I did and I was asked to pay £12 in advance, which I did. I confirmed that I would be down for breakfast at 8 am. The room was clean and pleasant enough and I had a comfortable night's sleep. When I went for breakfast I was greeted by the housekeeper who offered me tea. I then heard her on the phone to the pub's owner, saying there was no Chef. She asked the owner to speak to me, but she wouldn't, leaving the embarrassed housekeeper to apologise and inform me that despite me paying in advance that there would be no breakfast. I was promised a refund, but the housekeeper wasn't authorised to refund my card payment. I was asked to leave my details to be refunded but by the end of the day I am still awaiting my refund.