Serenis Hotel - All Inclusive

I was worried about our stay given such negative reviews but found the hotel to be really good. The rooms are a good size with blackout curtains, which was perfect for sleeping in. The pools are lovely with water slides and a great smaller kids pool with mini slides, perfect for little ones. The staff on the whole spoke English and always seemed attentive. The hotel beach area was good too and there a shuttle bus if the walk is a bit far. The kids entertainment was fun especially the nightly mini disco. We arrived at night and were given a double not a triple but the issue was dealt with swiftly and we had the correct room within minutes. The beer and wine were much better than expected and although not an extensive cocktail list they were happy to tailor it to suit as far as was possible. The spa is on the expensive side perhaps but we had a lovely 2 hour massage. Our daughter unfortunately cut her chin badly during our stay but the onside medical staff dealt with it brilliantly getting us to the local hospital quickly. The food is the only downside as it does get a bit repetitive but I wasn't expecting haute cuisine given the cost of the hotel. There's a bus at the end of the road that can get you to Side that has some lovely restaurants, though I appreciate you have to pay!!! One word of warning, don't get scammed in to going to the Land of Legends night show it's rubbish and absolutely not worth the money....unless you like luxury shopping as it's in the middle of a vast shopping centre!!!!