Helios Hotel

Not as described in anyway from (loveholidays). Went with wife and 3 kids. States on advertising of the hotel that they provide free WiFi ( yes but only in lobby of hotel or poolside) no option in rooms. Rooms are very dated. It says they have satellite TV no they don't, It also states phone in the room, most people have there own phone...the phones weren't connected. Yes this hotel has a pool and a small pool for kids, but in this day and age kids want more. My kids did enjoy being poolside, but that was due to other holiday makers interacting with them. Going back to the rooms our shower cubicle was falling to bits, with mould on the tiles. The bathroom furnishings had obviously been reattached to the wall that many times that the grout on the tile work had more hole in it than an ant hill, and we'll not to forget the ants🙈. For an all inclusive it was shocking. Did not cater for children in any sense. They didn't even have ice cream nor snaks for the kids which i have had at all inclusive holidays ive had before.Drinks where either soft drinks,beer,vodka or gin all else you have to pay for but are not branded products. We did meet some nice people there, but had to eat out most days for most meal times which was at a cost that most do imagine they wouldn't have to pay. Everyone has a right to an opinion, but my opinion is avoid and don't waste your money on this hotel. We made a mistake on picking this location and it won't happen again.

The hotel service was very poor, the cleaning was very basic, there was no hygiene in the kitchen when handling food, the food was the same, eggs for breakfast and chicken every day and the food from the day before was served again as a cold dish the next day, there was no entertainment, the truth is that this hotel is very disappointing, they offer something that they don't really have, we paid to stay for a family of 5 and they only offered 4 beds and during the stay they didn't solve anything for us.

It is the worst stay I have had on vacation, the food was terrible, the handling of the cooks, very bad, the food was the same every day, only chicken, cheap fish, pasta that was only cooked, the food that was left was recycled for the next day, it really makes you feel uncomfortable with such good hotels around, we paid for everything included, but we had to go out to eat, we paid for five people, and they only gave us enough for 4, the clients saw the food, and walked straight past, really (loveholidays) I think it is very bad that they put this kind of service in their packages! We feel robbed!

This all-inclusive hotel’s staff and managers showed us a great hospitality, both at the hotel and their bar at the beach. The hotel’s service bus dropped us off at, and picked us up from, the beach (which is a short walk/drive from the hotel). The hotel has a nice bar/restaurant on the beach which served us with free hot drinks, sun lounges and umbrellas right by the water. Food was quite plentiful; main meal and soup were different for each meal, their deli food and desserts were yummy. Also, we enjoyed their beer and vodkas by the hotel’s warm pool. On our last day they allowed us to overstay for lunch for free. Overall, 4 of us had a wonderful holiday at this Helios Hotel, and their bar at the beach!

I'm very disappointed with the room from the very beginning, the room has not only been left dirty and not cleaned after previous tenants but I found inspects around the room spider webs mould you name it I found it. For the entire week our bathroom hasn't been cleaned once by the room service. For breakfast we had eggs and onion rings every day so the selection was horrible I do not recommend the stay in this hotel for anyone.

The hotel was nice a little out of the way but bus service was good. Staff very friendly and pleasant, the hotel was a little run down and could do with some upgrading, our room was clean but basic, but staff came in everyday. Pool lovely spent a lot of time in it. Shuttle to beach was handy. My only issue was with the all inclusive food and drink, only alcohol was beer, vodka, gin and wine any thing else had to be paid for. Also food was very competitive and boring same thing everyday and no extra treats available ie ice creams or snacks only at an extra cost . Had a lovely holiday but would not go back.

You get what you pay for but even so this is a very basic hotel and probably should be 2 star not 3. On arrival our family room was unavailable so the first night we were put in two rooms on different floors with a curtain which only covered half the window. This seemed to be a regular occurrence and two other families were also delayed in getting their family room. The family rooms are basic and were only cleaned once during our 12 night stay, no English TV channels, there was a fridge but no mini bar as described, our shower temperature was impossible to control and became scalding unpredictably meaning we had to shower our five year old in cold water to avoid burning her. We were all inclusive but chose to eat out four evenings. The food was very repetitive and on the few nights where meat was served people actually ran to queue up as once it was gone it was gone. Everyone was complaining about this. There was fish cooked outside on the grill on two nights which was very bony but tasty. Bizarrely fried food such as onion ring and chips were recycled as “salads” the next day. Three out of five of our party had upset stomachs. The drinks were limited to wine, beer, vodka and gin and at the beach hotel only soft drinks are free. The beach itself was only a 10 minute walk and a shuttle bus runs from the hotel at regular points during the day. Staff were disinterested unless trying to sell additional basics like a lockable safe in the room for 2 euros a day. Staff frequently asked guests to vacate tables after eating so they could put out the sunbeds and they seemed reluctant to put out enough large tables to accommodate family groups. Also avoid the “essential meeting with your local Holiday expert guide” on your first day, this is not about giving information about your transfers or local amenities, it is about trying to sell you excursions. The pool was ok but the steps were lose and a couple of people ended up with cuts from sharp edges, including our five year old. There was no entertainment for kids, and certainly no kids club. During our 12 night stay there was a Latin dance show which lasted 30 minutes and a Turkish dance show which lasted similar. Other than this the entertainment was playlists from youtube played through speakers by the pool. We made the best of a bad job but this was not great and clearly we should have read more of the reviews as it looks like our experience was common.

After reading some of the reviews we were hesitant but we had the best time! The receptionists were lovely and the hotel was exactly what you would expect. We stayed by the pool most days but there is a handy shuttle to the beach! The rooms were cleaned everyday and the food was nice. Missing Turkey already!