DoubleTree by Hilton Noumea Ilot Maitre Resort Reviews

Clean room, good housekeeping and customer services.

The buffet was certainly expensive, but the garlic shrimp was so delicious that I had to refill it many times. The restaurant staff were also kind.

The sea is very beautiful. The coral reef spreads out a little offshore from the water villa, and I think it is very good for snorkeling. However, the service is a little disappointing. No matter how many times I called to confirm the shuttle boat before the trip, no one answered. When I contacted the US customer service of Hilton, I was first told that I could take a taxi, which was a completely nonsensical answer, and that I should call the local area because the email address was not published. In the end, I was able to reserve the boat by getting an email address from Trip.com customer service and emailing them several times. At the local area, there were people who were waiting for hours without being able to get on the boat. Also, the staff are too much professional and seem to only do their own work. One day, the room was not cleaned, and when I called, the person on the care line only said that they would contact the cleaning staff, and when I asked when they would be able to clean, they did not answer, so I had to go directly to the reception and negotiate. Cleaning was arranged immediately after that, but I felt that what was the point of the phone conversation. Also, at restaurants, when I ask for water, it takes a long time to be brought. When I ask for a small plate at the bar, it takes a long time to be brought, so I have to go to the buffet area to get the plate. Is it because they don't do anything other than their own role, or are they forgetful? It's not everyone, but when I meet a few people like that, I feel a little disappointed.

I stayed at my dream cottage on the water! The service is very good and it's a great resort! I will definitely stay here again when I go to New Caledonia! It is recommended!

The staff was friendly, the room was clean, and the location was great. I would like to stay again. There was also a staff member who spoke Japanese, although not every day.

This is the best hotel i have ever stayed in (Ive stayed in a lot). We had the over water bunglow. It was worth every penny, just wish i had longer there. Go down the steps and fish and turtles everywhere. Buffet was incredible, endoess choice and top quality food. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

We just had a perfect holiday! Food choice was an issue like everyone says in review but overall this place is amazing!!

The food was very average and very minimal options. There needs to be a small shop for snacks

Overall, it was perfect. However, Compared to other rooms, I was assigned a room with a limited view. Other rooms only show the ocean from the window, but the room I was assigned was one with a view of other bungalows. That was a shame.

The room was lovely. Spacious and comfortable and I was lucky enough to get a garden cabin with a water view which was brilliant. Perhaps they could have taken a bit of space from the bedroom area to make the bathroom a bit less cramped. But the bed was comfortable and the rooms well appointed and very clean. In fact cleaning staff were the only ones who smiled and said hello. The hotel generally wasn’t very welcoming. Even on arrival we were met with bored indifference instead of a welcome and for the most part that continued. The food offering was beyond disappointing. I’ve never paid so much for such sub par food in my life. Once you are on the island you are a captive market, choice is very limited (a very sad buffet) and a variety of fried foods from the bar. That’s it. Also no nightlife or even anything trying to create a convivial atmosphere. The main entertainment seemed to be watching the seagulls steal food. Plenty of water sports on offer and I guess that’s the main attraction, although you can come across as a day tripper to access all of that and not have to endure meal times.

We were blessed by great weather, but we wouldn't have minded just watching the world go by from our over water bungalow if we had to. Swimming with the turtles and fish is amazing, coral is average but if you've never seen much before then this is a great introduction. The island is busy on the weekends with day trippers so if you want a quiet stay then book for a weekday period. We made our own food for lunch and dinner to keep costs down but the breakfast buffet is fantastic and plentiful. Staff generally have good english and are very helpful as expected. We did hear a complaint from another visitor about the nesting birds being too loud for them at night, so if you do want a peaceful sleep then I'd recomend upgrading to the overwater bungalows. Overall it was an amazing stay and we were sad to leave!

This property was better than what we expected. We saw lots of turtles and tropical fish on our morning walk around the island. Staff were very friendly and a snorkling tour to near by island was the unforgettable experience for our family due to swimming restriction in Noumea Council. Also hiring canoe is the morning was amazing as we spotted lots of turtles. I highly recommend this hotel for families.

A resort with a beautiful outlook. The overwater bungalow we stayed in was fantastic. Unfortunately, accessing food was an issue! Other than the breakfast buffet, very few options for lunch, other than a snack bar/cafe with very few options again. For dinner, it was either the buffet at AUD $130 per head or deep fried processed chicken and fish nuggets, fish fingers and chips. What a disappointment!

Here is very nice place for enjoying your holiday!