The male staff at check-in was very friendly, and even though we couldn't speak Korean, he explained things to us in simple English and always had a smile on his face, which made us feel at ease. The room had a style where you took off your shoes, which is appreciated by Japanese people, and the floor was heated so it was very warm.
The room and the water area were clean. The only way to get from Incheon Airport is by taxi, but if you ask the staff, they will call one for you, and if you call them using the taxi app, they will come, so it's not an inconvenience. The elderly man and woman (maybe a couple?) at the convenience store in front of me were very kind, remembered my face, and talked to me with a smile every time I went there. It also includes a convenience store, so I would definitely like to use this place next time.
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