Hilton Garden Inn Independence

It is a terrible thing not to have employees with impeccable integrity. Unfortunately I left behind several clothing items in a drawer on my recent stay. Hilton has a standard operating procedure for left behind items. Those procedures were not followed. If they had been I would be able to have my items shipped to me. The management states that nothing was turned in. One of two things occurred, the staff through the items away or took them home. Either way, procedures were not followed.

The heater for the pool was out so everyone was in the hot tub and the jets didn’t work in it. The water was grey in the hot tub. My room was great minus the sink that dripped and was so tight that you had the drip or full blast on.

The property could use a refresh. Bath and hallways are a bit worn.

Terrible experience from the front desk too the rooms ,they where not clean at all . I did not get any sleep there. I did not use the facilities too dirty . Please Check the reviews from other places .I checked the reviews myself and sure enough they where all correct the whole place needs to be renovated and the staff needs to be more attentive to the customer needs.

I so wish I had looked up reviews before booking our stay! I usually do, if it’s not a hotel I am familiar with, but it’s a Hilton Garden Inn! We are Hilton Diamond Members and stay in Hilton properties all over the country. We arrived around 8:45pm after driving 8 hours and have 8 more hours drive in front of us to reach home. So, we looked for what we thought was going to be a relaxing stay. In the dark, the hotel and grounds looked pleasant and appealing. We noticed that many of the shopping centers on the street leading up to the hotel were closed permanently and had For Sale/Lease signs out front. When we got to our room, the air conditioning was off and the room was hot. It took quite a while to cool down before it became comfortable enough to sleep. The next morning, I noticed what appeared to be black mold growing on the bathroom vent. I turned on the shower and had to get my husband to come figure out what was wrong with the bathtub faucet, as I was only getting cold water. He figured out that whoever installed plumbing had hot and cold backwards. I had to turn the faucet to cold and almost off, so that water pressure was very diminished to get lukewarm water. Then, the tub held water, though the drain was completely open. So, I stood in water to shower. When we left the room to get on the elevator, we pushed the button repeatedly for it to only light up monetarily, then cut off. Thinking the bulb was out, we waited to see if either elevator ascended. No such luck. I called the front desk and the receptionist said they were working on the elevators… both… at the same time… I told him that most hotels inform their guests and what were we to now do. He just sat there a few seconds silently and I asked if he thought my husband and I should carry our luggage down 6 flights of stairs??? We both had suitcases, duffle bags, tote, backpack and shopping bags of souvenirs that we didn’t want left overnight in our parked vehicle. He, at first, asked if I wanted him to send someone up 6 flights to help carry our belongings down the 6 flights! I asked how long the expectation was for elevator service to be completed, because again, we have another 8 hour drive ahead of us. Then, he paused and said he would ask the maintenance crew how long it might be. Finally, the elevator opened. I hung up and stepped on to leave, praying it was safe at that point. As we walked around the reception desk, the receptionist mumbled “sorry.” I reiterated that guests should have been notified prior to their stay. He said it was only 5 minutes!!! Seriously?!?! Very unprofessional! I turned and walked out, because it was pointless. I called Hilton and the woman I spoke with acted very nonchalant, gave the obligatory apology, offered 10,000 points (not even 1/3 of the cost of the room) and said, “Have a good day.” This is NOT typical of a normal stay, nor customer service. We have traveled to all 50 states. This was inexcusable. Again, I wish I had read all the horrible re

The front desk and the housekeeping staff were friendly and helpful. Convenience of the location was ideal and being next to the interstate was surprisingly quiet.

Rooms were dated and worn. Carpet was stained and the room had an odor. Mattress was worn and not comfortable. I was disappointed for it being a Garden Hilton.

This hotel gives Hilton a bad name, it’s so run down and dirty. There is a smell through the entire place, mildew/mold like. The elevator is super slow, makes a horrible noise. The room is terribly outdated, you hear every sound around you. They don’t offer free breakfast, staff don’t acknowledge you when you come in. I have stayed at better motel 6s and hostels than what this is.

The hotel exterior and the grounds are amazing. Surrounded by green grass, bike paths and a creek, it was great for getting outside and walking. Several restaurants close by and one. Really good one In the hotel as well. They were pet friendly and plenty of places to take dogs out. Rooms were large and clean, average overall. Service was very good and it was quick service. Overall a very good place to stay and would stay there again in the future.