I booked a room with a king sized bed for my fiancรฉe and I, however we were shocked with a room with a bunk bed instead. I ask to speak to a manager, Teyton, who I was told would call me in 2 min. After waiting over 20 minutes, I had to call and track her down myself. When I spoke to Teyton she was condescending and rude, informing me that no adjus**ents for the mishandling could be made on the rate in spite us getting put in a room with a bunk bed, and that all she could do was try to get us into a wheelchair accessible king room. I asked Teyton how long before they'd be by to take us to our new room, to which Teyton answered "you're going to have to be patient" and hung up on me. Horrible experience. I will not be returning.