Indianapolis Marriott Downtown

I would have given a 5 for services except there was no hot water the day I checked which made the shower I took a little frosty! And we did not get hot water until the next morning.

Great staff, very clean. Love the lobby area with lots of food options. Valet guys were on top of things. (Thank you Miguel!) Overall excellent experience. Thank you!

Stay away from this this hotel at all cost. Service is terrible, front desk only follow management rules no common sense approach. . Spent 4 nights here and I never like it. Nothing special here. This is like 1 start hotel in China. As a foreigner living in China and traveling all over the world I would stay service here is most terrible. The front desk staff don’t even smile. They are like Robot. Hate it

Good location

No review for me. This is frustrating.

I just completed my 4 night stay and we had such a wonderful experience here. I want to personally recognize Maya, the Front Desk Receptionist. She went above and beyond to make sure we enjoyed our stay which would not have been possible without her kindness, patience and expertise. She was truly outstanding! It always worked out that Maya was the person who answered my call or happened to be the face I met at the desk for random things I needed. Our team will return to the area in June for the Nationals. I will be strongly recommending that we return to your beautiful location if at the very least, to see Maya again. I am forever grateful for her service. Please compensate her for the wonderful job she did.

Have you ever come across someone in a hotel who acts like they were just not meant to be in hospitality? That was my experience checking into the hotel and from there my experience was totally enriched with employees who truly wanted to serve and ensure guests were not just happy but enchanted. My room experience rivaled the experience I've had in Asian and Middle Eastern Marriotts with extremely clean everything - the beds are comfortable and room 1713 was so quiet, I slept soundly. The housekeeping staff I interacted wth seemed happy and were quick to provide me with extra decaf coffee (the room included a mini fridge and coffee maker). There is a make up mirror in the room and the lighting is better than most hotels, Not all Marriott business lounges are worth the upgrade, but Mohammed makes this M lounge first class all the way. I watched as he ensured every guest had exactly what they wanted - and he often provided this without the guest even asking, While alcoholic beverages in the lounge are relatively pricey - a glass of La Marca sparkling wine is $20 and a glass of chemical chardonnay is $14 - the 24/7 snacks and non alcoholic beverages are generous. I would return to this hotel for the chance to be served by Mohammed any day and he makes lounge access worth the upgrade if you do not have the Bonvoy status that gets you in gratis. Jacqueline is also talented in hospitality. After more than 100 guests had checked in after me, she address me by my name when she saw me again. Remarkable. I saw her maintain a smile and calm with a professional flair multiple times during my entire stay. The workout room has all new equipment and rivals that of a 5 star hotel - it even has a Peloton! Morning and evening times during my workouts, there was at least one hotel employee cleaning. Food is excellent. Ordered the salmon plate - delicious with greens that tasted like they had just come from the farmer's market. Enrique at the hotel market provides amazing service and the hotel based market in better than most. I would not hesitate to stay at this Marriott!