I'm really disappointed with my recent stay at your hotel. Firstly, I specifically chose your hotel over others because of the advertised swimming pool. Imagine my frustration when I arrived, only to find out that the pool was closed. No one mentioned this when I made the booking, and I even paid a premium expecting to utilize this facility. My kids were beyond disappointed, especially since we brought along all their swim gear. To make matters worse, the room we were assigned, number 222, had an internal door connecting to the adjacent room. Despite the latch, it could still be opened slightly. With a family and a young daughter, this was a major security concern for me throughout our entire stay. I shouldn't have to worry about the safety of my family in a supposedly reputable hotel. On top of that, the ice fountain on the second floor wasn't working, meaning I had to trek all the way to the fifth floor just to get some ice. This inconvenience added unnecessary frustration to an already disappointing experience.