Guest User
June 10, 2024
The hotel appears tired. Renovations in the lobby were good to see; hope the hallways, elevators, and rooms will be updated and freshened, too. I think guests should be advised beforehand if the room is handicap accessible, as the features do not work well if not needed. The room only had one nightstand which was inconvenient. I did appreciate the advance communication and the offer for any special requests in advance. It was nice for the requested pillows to already be in the room upon check in. Although we were advised we’d receive a text when our room was ready (we arrived early and had let the hotel know our time of arrival in advance), we did not receive a text leaving me to reach out for the room status. Checking in and out, luggage storage, and valet were all smooth and easy.