Ingolstadt Hotels with Swimming Pools

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to ”Go, Go!” This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

It seems incredible that having the agency booked the room in advanced and already paid, when I arrive close to midnight they guy in the reception tells me with a Smile ”I have bad news for you... we are over booked”. At the beggining I thought it was a JOKE but no. I'm travelling everyweek to ingolstadt and normally always stay in other hotels and this had never happened. To Top it all, they wanted me to pay for the room in the other hotel (which they got on the moment by calling to other hotels... not in advance knowing that this would hapen) that they would refund the agency (which I said not) and then showed me a picture of the other Hotel and said ”ok its here”. I had to argue so that they paid the taxi to get me there and not knowing that I understand German, the Guy started discussing with the taxi driver becasue 9 Euros was too much for them to pay. Finally they told me ok just go and we will take care of the taxi but imagine what happened when I arrive to the other hotel... the taxi driver told me that they didn't agree on nothing so I had to pay it myslef as clearly from what I heard the Taxi driver didn't have any fault. Its terrible that they overbook an already paid room but even worse that they do not inform in advance or take care of everything in advance... basically they overbook the rooms and hope for a no show and when problems arrive they try to solve it whith an ounce of respect for the customer. p.s. And to reeinforce this... they guy says... we have to customers arriving in the morning and they also don't have bedrom.... as an excuse not to find a solution in the hotel for me... Its a shame that things like this still happen nowadays.

Poor service. At breakfast a staff lady impolitely complained/corrected us for taking a knife and fork from another table. Furthermore, when we checked in (5 people), we asked to have breakfast included for all, and we settled the bill. At checkout the staff apparently needed more money, and did not understand that we settled the payment already. Really poor service all through, not a welcoming feeling.

A brand new hotel in a business area. Very calm though. One could be a bit restrained by the proximity of Fransiz Haus and Autoverwertung Ibrahim but i can assure this has absolutely no influence on the quality of your stay. Not the cheapest but with a good eye for a good deal with Centro Stuttgart one could certainly a good value for money. Not for your regular traveller since it is quite far of the historic centre of Ingolstadt.

Struttura e camere nuove, arredamento gradevole con dettagli curati, letto comodo, enorme TV, bagno grande e comodo. Tutto pulitissimo anche la moquette. Comoda l'entrata con serratura a codice. Posizione perfetta vicina all'autostrada con Burger King e pasticceria/bar a un passo dall'albergo. Parcheggio ampio e comodo. Ottimo rapporto qualità prezzo. Gentile e competente il ragazzo alla reception ma si può fare il check-in anche su macchinetta digitale. Non ho da segnalare difetti o disagi.

It's very good. It's worth recommending. It's very good. My friends like it very much. Next time, I'll take my family to check in. Breakfast is rich, transportation is convenient, and the couple's attitude is also very good.

This hotel has a great location. The position and evaluation are very good, and the staff are very helpful. When I had a small problem, they quickly solved it and made sure I was completely satisfied.

Altstadthotel is centrally located in Ingolstadt, a 2-minute walk from St. Maria-De-Victoria-Kirche and 5 minutes by foot from Liebfrauenmuenster. This hotel is 1.3 mi (2.1 km) from Danube River and 1.4 mi (2.2 km) from Audi Forum.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and bike storage.Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 63 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.