Hotel Schwarzer Adler Innsbruck

The room is spacious and the location is good. The bedroom was too cold. The bathroom floor was hot, but the room was spacious. The room was so cold it made me think of electric mattresses. I told you this when I checked in. I think my cold has gotten worse.

Clean, cozy hotel in a good location. The staff is very nice and helpful.

The hotel has an excellent location in Innsbruck. Everything can be easily reached on foot or by public transport. The staff at reception is super friendly, attentive and helpful. However, the breakfast area and the service staff there are critical. On Sunday an hour before the end of the breakfast buffet, yawning emptiness was the order of the day. Not only was the service staff missing, there was also a lack of food. There was no more bread, no toast, only 3 rolls, there were no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers, etc. There was only jam and honey and packaged Nutella. The rest of the jam was empty. Egg dishes and Co were available, but cold. On top of that, the service staff from breakfast was rude and unfriendly. The young ladies were audibly arguing in the open kitchen area and complaining about the guests. Guests' requests for bread, cheese, etc. were only dismissed with "we don't have it, it's over". The inappropriately awkward tone of voice and inability to accept negative customer feedback made the atmosphere very uncomfortable. All in all, the breakfast for a 4* hotel, with quite stately room prices, can only be rated as unsatisfactory. The shower in the room also had to be complained about, since the shower head was heavily calcified and almost no water came out. The exchange by the caretaker worked well. Only the hose was too short to be able to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room #503 was beautiful and reasonably spacious for a deluxe room. With a small balcony (very nice) at the back and with a wonderful view of the Nordkette.

Very friendly, accommodating and we got a wonderful upgrade. Everything was as we wished for We'd love to come back

Steal money! Stop it! The two families put their money in a safe and the other in their suitcases. The two families drove to Salzburg by themselves. When they woke up in the morning and prepared to take cash, my family found a paper bag containing cash in the suitcase. The 500 euros were gone, so I quickly asked my friend's house. He immediately opened the small bag that he had put in the safe the day before yesterday. When he opened the small bag, he found that more than 400 euros were gone. Then he thought about it carefully and determined that this store was from the front desk to the waiter, all the way up and down. It's definitely a black shop. Fortunately, I didn't lose my life in Innsbruck, a border town deep in the mountains.

Gite location to the center. Very good breakfast, friendly staff. come back soon

Hotel Management