Blackhome Innsbruck City East I Contactless Check-IN

The apartment was very well located for our purpose (going to a concert), the furnishings were basically OK for the price/performance ratio. Customer requests (earlier breakfast) were taken into account and implemented perfectly. What we didn't like: Generally speaking, the technology... When we arrived, the check-in machine was broken, and a long queue in front of it was a bit unpleasant. Check-in could be made easier (code lock on the house and apartment door and sending this to the guest by email/SMS), but unfortunately it is tedious to enter the data outside the house and hope that you get a code card. The programming of the television was catastrophic (encrypted channels, etc.), the blinds for a sloping roof window could not be lowered.

Terrible. I had booked a room on the second floor but instead I found myself in the basement. toiletries practically non-existent far from the center because on foot it takes a lot of time to get to the attractions and to get to restaurants or pubs. With €30 more I would have stayed in a better hotel and closer to the centre.

We rented a room for 3. There was a large bed for two but the third bed was an excessively uncomfortable convertible chair. There were only two forks for 3! And two chairs too! Our room was on the ground floor with a view of the Check in terminal. Absence of wooden partitions to prevent being seen. Lots of noise with a traffic circle 50m away, a youth hostel nearby and people talking and planes passing by as a bonus. The mechanical shutters were partially broken. The TV had many inactive channels and none in French. Only CNN accessible in English. The neighborhood is gloomy and just one bar next door. And the good thing is that we got a fine for parking even though no signage exists and no parking meter is visible. The hotel should inform its customers of this and how to pay parking fees to avoid this type of unpleasant surprise.

We arrived at the hotel at around 5 p.m. We left straight away and came back at around 9 p.m. We then noticed that there was black mold in the bathroom (see pictures). The shower head was also broken. No reception on the TV. I then sent an email to the hotel as reception was closed. About an hour later they tried to reach me by phone. But we were already asleep as we had been out all day. The next day they tried to put me off by saying they would call an hour later. I didn't like that as they didn't offer any help with the mold and the shower. They didn't even offer compensation. I wouldn't recommend it!!! On the one hand, the hotel is obviously right on a central traffic junction (roundabout where two main roads cross), and on the other hand, the area seems to be extremely popular with the local party scene, so every night there was a noise like the campsite at a big open-air festival (in addition to the traffic already mentioned!). Parking spaces on the street are free Monday to Friday. from 9:00 - 19:00 Chargeable and costs 8€/day