Guest User
February 20, 2024
Tourists who are going to Innsbruck, please avoid this hotel. I first chose this hotel because of its new decoration. But when I entered the room and opened the toilet, I saw this scene in the picture. I have stayed in so many hotels and I have never encountered a toilet that was not cleaned. Yes, the answer given by the front desk was that the cleaning staff was off duty. As the front desk, they were not responsible for cleaning, so they could only change to a room with a lower floor. The manager was given a way to contact me and I could make a complaint myself. The hotel's solution is very disappointing. Totally unworthy of a three-star hotel!
Original TextTranslation provided by Google