Guest User
February 29, 2024
On the day of check-in, I got a text with instructions. The door to my room (an exterior door) would be unlocked and open and the keys would be hanging on the wall next to the door. As a female traveling alone for work, that raises a red flag. When I arrived, there was a group of men smoking and drinking in the parking lot and hanging over the railing. Again, as a female traveling alone, it raises a red flag. Especially with my room unlocked all day. I got in my room, did a check to make sure it was just me in there, and decided it would be fine. The room was recently renovated and everything seemed nice UNTIL I took my shoes off. The carpet was damp and squishy. I walked around the room and the entire carpet was damp. That was it for me; I left hoping to find a room elsewhere. Since there is no front desk or lobby, I texted the number they gave me saying I was leaving and wouldn’t be staying. I gave them the exact two reasons why: one, the security and safety is suspect at best; and, two, the carpet being damp was gross. I also sent an email with the same information. It took over an hour for them to respond that they would not be issuing a refund because “I left without giving them a chance to fix it and I demanded a refund.” They feel that their check in process is fine because the motel is in a “small and safe community.” They also tried to explain away the wet carpet by saying it was probably a spot cleaning area from their crew from earlier today. It's a nope from me.