Weil Hotel Ipoh

Room Comfort: Rooms are spacious, clean, and well-maintained, equipped with modern amenities like filtered water dispensers and comfortable bedding. The rooftop infinity pool offers stunning city views, enhancing the overall experience.(based on 80 reviews)

1st time staying the hotel. Amazing service as allowing for early check in due to raining whole day and with kid. Love their free supper and best location as connected to the mall. Hassle free if raining session.

Firstly, I booked this hotel to celebrate my birthday with my family (husband and 2 teenage boys). I chose this hotel because it was advertised on Trip.com that connecting rooms are available for Premier Twin Room type. I have mentioned "Connecting Rooms" as special request upon booking through Trip.com. I have also reminded them about my request for "Connecting Rooms" via email. This is probably the 1st time I experienced no response from a hotel after sending out an email. Upon check-in, their very unfriendly front desk lady told me there is no connecting room for the room type I booked and even asked me to show proof of the advertisement which I claimed it states "connecting rooms" available for this room type. After showing her the advertisement then she said connecting rooms are only available if I book 1 king bedroom and 1 twin bedroom....I won't know if no one tells me cos I don't work in the hotel. I totally understand when a hotel tells you that your request is subject to availability (that means it's on a 1st come 1st served basis) but in this case they are telling me that it is never been available because I was so stupid to book 2 twin rooms instead of a king bed + a twin beds!?? I wouldn't be so upset if they didn't keep questioning me e.g. "where did you see the advertisement stated connecting rooms?" "to whom the email was sent?" "you should have called us and not sending emails..." Please if the "special request" section fill in by the customer is never been valued by the hotel then you should not have asked in the 1st place cos when we made a certain request (reasonable request) and it is not being responded it made us feel so stupid!!! In the end they told us to move to a connecting room on our 2nd night but it won't help to make up for what it has already been ruined. I cannot accept that I have to be separated with my family on my birthday!!! Secondly, breakfast venue was horrible. we were given a table near the entrance but it was fine for me actually. But I was asked to stand up in order for the staff to push through the cart (for dirty dishes)?! When I told the staff that their table setting/layout is not right and they shouldn't have asked their customer to stand up and give way to the cart when customers r dining halfway...guess what was the answer? "Madam, as u can see 500 guests are having breakfast here..." It that my problem of your hotel hosting 500 guests?!!! Tell your boss your hotel is short of manpower and you cannot house 500 guests!!!! Thirdly, I put up a sign outside the room in the morning before leaving for sightseeing requesting for housekeeping service and again our requests are being ignored. It was not done when we return to the hotel in the afternoon. Housekeeper came only in the late afternoon when I was taking a nap. Fun fact : housekeeper was few doors away from our rooms in that morning when we left our rooms. Question: Only selective rooms / guests get housekeeping services?